Faster Resolution
Auto-create and assign tickets, pull context from multiple apps, and notify stakeholders instantly to cut mean time to resolution.
IT Automation
Automate case intake, routing, and resolution across help desk, asset, and change workflows so teams deliver faster, error-free technology support. Zapier’s integrations eliminate swivel-chair tasks between ticketing, chat, email, and monitoring tools, while AI steps enrich and triage requests instantly. The result is streamlined IT service management that boosts agent productivity and end-user satisfaction.
Error Elimination
Remove manual data entry and handoffs so records stay consistent across CMDB, chat, and reporting systems.
Agent Focus
Free technicians from repetitive updates so they can concentrate on complex, high-value work.
IT Automation themes
Issue Tracking
Automatically turn form submissions, error alerts, and support requests into structured issues in your tracking tool. Zapier keeps every ticket updated in real time while routing notifications to the right teammates. You gain continuous visibility and cleaner data without manual data entry.
Incident Reporting
Incident Reporting automations centralize how incidents are captured, routed, and updated across your tools. Zapier instantly turns tickets, forms, or emails into structured reports and notifies the right teams so nothing slips through the cracks. Continuous syncing keeps stakeholders informed and frees you from manual data entry.
Incident Management
Incident Management automations connect support tools, monitoring systems, and communication channels so incidents are captured, classified, and routed instantly. Zapier logs every alert in a structured database, notifies the right people, and keeps records synchronized across apps. This reduces manual triage, shortens resolution times, and ensures a complete audit trail.
IT Service Management
IT Service Management automation with Zapier connects ticketing, monitoring, and communication tools so issues flow seamlessly across systems. It eliminates manual data entry and status updates, giving teams real-time visibility into incidents. Faster resolutions and consistent processes improve service quality and end-user satisfaction.
Bug Tracking
Bug Tracking automations streamline how you collect, organize, and distribute customer-reported issues across your support, product, and engineering tools with Zapier. They turn scattered reports—from emails, forms, or chats—into synchronized tickets and notifications without manual data entry. This ensures faster resolutions, accurate status visibility, and actionable insights for future prioritization.
AI Issue Tracking
AI Issue Tracking automates the flow of errors and bug reports from any source straight into your preferred tracker with Zapier’s AI-powered data extraction. It creates clean, structured issues, keeps statuses current, and surfaces trends for faster fixes. This frees teams from manual triage, shortens resolution times, and improves product quality.
AI Incident Reporting
AI-powered Incident Reporting automates the intake, organization, and dissemination of incident data within Zapier. It turns form submissions, emails, and other inputs into structured records, triggers real-time notifications, and creates concise summaries for stakeholders. The result is faster response times, clearer communication, and reduced manual effort during critical events.
AI Incident Management
AI-powered Incident Management automations in Zapier ingest alerts, classify their urgency, and instantly route information to the right tools and people. Zaps then create follow-up tasks and compile concise email reports so teams stay aligned without manual triage. The result is faster detection, clearer communication, and swifter resolution of every incident.
AI IT Service Management
AI-powered IT Service Management automations in Zapier triage, prioritize, and resolve support tickets without manual intervention. They integrate help desk, chat, and monitoring tools to surface context and trigger the right workflows. As a result, teams deliver quicker resolutions, maintain service quality, and free up time for higher-value projects.
