Instant Responses
Auto-reply to inquiries and support tickets the moment they arrive to impress customers and cut wait times.
Customer Automation
Customer Automation on Zapier centralizes tasks across support, feedback, communication, and data sync so you never miss a customer touch-point. By connecting help desks, CRMs, messaging apps, and AI tools, you reduce manual work and improve response speed. The result is happier customers, richer insights, and scalable service without extra headcount.
Unified Data
Keep customer profiles, feedback, and loyalty status synced across all apps to eliminate duplicates and manual updates.
Proactive Engagement
Trigger personalized follow-ups, review requests, or retention offers based on real-time actions to boost satisfaction and revenue.
Customer Automation themes
Review Solicitation
Review Solicitation automations trigger personalized review requests immediately after key milestones like order fulfillment, payment confirmation, or project completion. By removing manual follow-ups, they ensure every satisfied customer is invited to share feedback, growing your social proof pipeline. Zapier connects your sales, invoicing, and booking apps so requests are sent at the perfect moment without extra work.
Review Process
Automate every stage of your review process—from triggering feedback requests to storing final evaluations—so nothing slips through the cracks. Zapier routes forms, messages, and tasks to the right people instantly and keeps records up-to-date in your preferred apps. Spend less time coordinating reviews and more time acting on the insights they produce.
Review Management
Review Management automations connect your review platforms, communication tools, and project trackers so every new review is instantly captured and shared. Zapier turns scattered feedback into actionable tasks and organized records without manual entry. The result is faster response times, clearer accountability, and a complete history of customer sentiment.
Net Promoter Score
Automate every stage of your Net Promoter Score workflow with Zapier—from survey distribution to response tracking and team notifications. Centralizing NPS data lets you react faster to customer sentiment, improve retention strategies, and keep stakeholders informed in real time. Eliminate manual steps so your team can focus on analyzing insights rather than moving data.
Loyalty Program
Automate every stage of your loyalty program with Zapier, from capturing customer data to rewarding purchases. Real-time integrations keep member profiles, points balances, and communications perfectly in sync across all your apps. The result is a seamless, engaging experience that boosts retention while freeing your team from manual upkeep.
Customer Support
Customer support automations connect your help-desk, CRM, and feedback channels so every inquiry is captured, routed, and analyzed automatically. Zapier syncs customer data, opens tickets, and organizes conversations in real time, freeing agents to focus on resolution. The result is faster responses, richer insights, and consistently high service quality.
Customer Service
Customer Service automations in Zapier instantly acknowledge promotional service purchases, ensuring customers receive prompt confirmation emails. Workflows automatically log each transaction in your CRM or spreadsheet for accurate, accessible records. By removing manual steps, you boost response speed, data reliability, and overall customer satisfaction.
Customer Retention
Customer Retention automations help you proactively reduce churn by monitoring key signals, triggering timely outreach, and rewarding loyalty—all without manual data pulls or follow-ups. Zapier connects product, billing, and communication apps so every at-risk customer receives the right touchpoint automatically. This keeps revenue steady while freeing your team to focus on higher-value relationship building.
Customer Registration
Customer Registration automations collect incoming sign-ups from any source and centralize the data instantly. They synchronize profiles across CRMs, email tools, and spreadsheets while triggering relevant follow-up actions. This removes manual entry, preserves data accuracy, and lets you act on every new customer without delay.
