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Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Contact Sent From Bot" from Tidio.

Add your action

An action happens after the trigger—such as "Create Customer" in SHOPLINE.

You’re connected!

Zapier seamlessly connects Tidio and SHOPLINE, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Send to Zapier Node
  Required
Trigger
Instant
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New Customer
Triggers when a new customer is added to your Shopline account.
Trigger
Instant
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New Product
Triggers when a new customer is added to your Shopline account.
Trigger
Instant
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- Financial Status
- Fulfillment Status
- Order Status
Trigger
Instant
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- Email
  Required
- Product
- Product Variant
- Product Quantity
- Product Price
- Title
- Location
- Note
- Shipping Address - First name
- Shipping Address - Last name
- Shipping Address - Company
- Shipping Address - Email
- Shipping Address - Phone
- Shipping Address - Address1
- Shipping Address - Address2
- Shipping Address - City
- Shipping Address - Country
- Shipping Address - State
- Shipping Address - Zip code
- Billing Address - First name
- Billing Address - Last name
- Billing Address - Company
- Billing Address - Email
- Billing Address - Phone
- Billing Address - Address1
- Billing Address - Address2
- Billing Address - City
- Billing Address - Country
- Billing Address - State
- Billing Address - Zip code
- Send Receipt
- Send Fulfillment Receipt
- Inventory Behaviour
- Financial Status
- Fulfillment Status
- Discounts
- Taxes Included
- Shipping fee
Action
Write

- Product
- Option 1 value
  Required
- Product Price
- Compare At Price
- SKU
Action
Write
- Location
- Product
- Product Variant
  Required
- Adjust Quantity By
- Set Quantity To
Action
Write

- Product
- Product Variant
- Product Price
- Compare At Price
- SKU
Action
Write
- Title
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Search or write
- Product
- Title
- Option 1 value
  Required
- Product Price
- Compare At Price
- SKU
Action
Search or write

New Cancelled Order
Triggers when an order is "cancelled".
Trigger
Instant
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- Financial Status
- Fulfillment Status
- Order Status
Trigger
Instant
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Updated Customer
Triggers when a customer's information is updated.
Trigger
Instant
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- First Name
  Required
- Last Name
  Required
- Email
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Write
- Title
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Write
- Customer
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Tags
- Phone
- Accepts Marketing
Action
Write
- Product
- Title
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Write
- Email
  Required
Action
Search
- Product
- Title
Action
Search
- Title
- Subtitle
- Vendor
- Product Description
- Tags
- Image URL
- SPU
- Is Published?
Action
Search or write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Tidio and SHOPLINE to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Tidio to SHOPLINE integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Tidio

Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.

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Related categories

Customer Support

About SHOPLINE

SHOPLINE is an Software as a Service (SaaS) company that focuses on facilitating global omnichannel e-commerce brands to do business via DTC websites.

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