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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Contact Message" from Textline.

Add your action

An action happens after the trigger—such as "Create Team Invitation" in Zapier Manager.

You’re connected!

Zapier seamlessly connects Textline and Zapier Manager, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Contact Message
Triggers when a contact sends you a new message.
Trigger
Instant
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- Department
  Required
- Title
- Message Body
  Required
- Recipient Group
  Required
- Phone Number(s)
- Tag
- Saved Search
- Scheduled to Send At
Action
Write
- Survey
  Required
- Recipient Group
  Required
- Phone Number(s)
- Tag
- Saved Search
- CSAT Department
- CSAT Agent
Action
Write
- Phone Number
  Required
- Name
- Notes
- Tags
- Tags Handling
Action
Write
- Phone Number
  Required
Action
Search

- Account
Trigger
Polling
Try It
- Account
Trigger
Polling
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- Account
- Folder
- Zap
Trigger
Instant
Try It
- Account
Trigger
Polling
Try It
- Email
  Required
- Account
Action
Write
- Title
Action
Search

- Phone Number
  Required
- Department
  Required
- Message Body
  Required
Action
Write
- Phone Number
  Required
- Department
  Required
- Message Body
  Required
Action
Write
- Survey
  Required
- Make Available
  Required
Action
Write
- Email
  Required
Action
Search
- Category
Trigger
Polling
Try It
- Account
Trigger
Polling
Try It
- Account
- Folder
Trigger
Polling
Try It
- Account
- Usage Threshold (Percent)
- Usage Threshold (Task)
Trigger
Polling
Try It
- Account
- Folder
- Zap
Trigger
Instant
Try It
- Desired Zap state
  Required
- Account
- Folder
- Zap
Action
Write
- Account
- Title
Action
Search

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Textline and Zapier Manager to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Textline to Zapier Manager integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Textline

Textline is a text messaging platform for your business. Share one or more phone numbers for receiving, managing, & responding to messages.

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About Zapier Manager

Bolster your Zap housekeeping with Zapier Manager. Track Zap errors, invite members to your Team, and more!

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Explore Textline + Zapier Manager Integrations

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