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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New MMS Received" from TextBox.

Add your action

An action happens after the trigger—such as "Import Contact Message" in Textline.

You’re connected!

Zapier seamlessly connects TextBox and Textline, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New MMS Received
Triggers when a new MMS is received.
Trigger
Instant
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New SMS Received
Triggers when a new SMS is created.
Trigger
Instant
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Updated Contact
Triggers when a contact is updated.
Trigger
Instant
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- Message_body
  Required
- Contact Phone
Action
Write
New Contact Message
Triggers when a contact sends you a new message.
Trigger
Instant
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- Department
  Required
- Title
- Message Body
  Required
- Recipient Group
  Required
- Phone Number(s)
- Tag
- Saved Search
- Scheduled to Send At
Action
Write
- Survey
  Required
- Recipient Group
  Required
- Phone Number(s)
- Tag
- Saved Search
- CSAT Department
- CSAT Agent
Action
Write

- Phone Number
  Required
- Name
- Notes
- Tags
- Tags Handling
Action
Write
- Phone Number
  Required
Action
Search

MMS Message Sent
Triggers when an MMS is successfully sent.
Trigger
Instant
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SMS Message Sent
Triggers when a new sms message is successfully sent.
Trigger
Instant
Try It
- Message_body
  Required
- Contact Phone
- Image Path
  Required
Action
Write
- Contact Phone Number
  Required
- Contact First or Full Name
  Required
- Contact Last or Other Info
- Notes
- Groups
Action
Write
- Phone Number
  Required
- Department
  Required
- Message Body
  Required
Action
Write
- Phone Number
  Required
- Department
  Required
- Message Body
  Required
Action
Write
- Survey
  Required
- Make Available
  Required
Action
Write
- Email
  Required
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect TextBox and Textline to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your TextBox to Textline integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About TextBox

TextBox text-enables existing business landline, VoIP, and Toll free numbers so businesses can communicate with their customers the way their customers prefer.

HelpHelp

Related categories

Phone & SMS

About Textline

Textline is a text messaging platform for your business. Share one or more phone numbers for receiving, managing, & responding to messages.

Learn moreLearn moreHelpHelp