Connect Jira Software Cloud and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect Jira Software Cloud to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Jira Software Cloud with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Jira Software Cloud and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Project
- Status
Try ItTriggerPolling- Project
- Status
Try ItTriggerPolling- IssueRequired
- CommentRequired
ActionWrite- IssueRequired
- User
ActionWrite
- JQL
- Order_by
Try ItTriggerPolling- IssueRequired
- AttachmentRequired
ActionWrite- First IssueRequired
- Link TypeRequired
- Second IssueRequired
ActionWrite- Format_info
- Project
ActionWrite
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Connect Jira Software Cloud and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Jira Software Cloud on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Jira Software Cloud + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Zendesk
How do I start the integration between Jira Software Cloud and Zendesk?
To start the integration, you'll need to set up a new Zap in our platform. Search for Jira Software Cloud and Zendesk as your desired apps and follow the guided steps. You'll begin by setting a trigger in one app, such as a new issue created in Jira, which will then prompt an action in Zendesk, like creating a ticket.
What types of triggers can I use from Jira Software Cloud?
You can utilize several triggers from Jira Software Cloud including when a new issue is created, an issue is updated, or when an issue transitions to a specific status. Each of these can then drive different actions within Zendesk.
Can Zendesk trigger actions in Jira Software Cloud?
Yes, you can configure Zendesk to trigger actions in Jira Software Cloud. For instance, when a new ticket is received or updated in Zendesk, it can create or update an issue in Jira.
How do I authenticate my accounts for integration?
During the integration setup process on our platform, you'll be prompted to log into both your Jira Software Cloud and Zendesk accounts to authenticate them. We ensure this process is secure so that your data remains protected throughout.
Are there pre-built templates for common integrations between these apps?
Our platform provides several pre-built Zap templates for common scenarios between Jira Software Cloud and Zendesk. These templates cover popular use cases like creating tickets from issues and updating issues when tickets are solved.
What actions can be performed on Zendesk through this integration?
When integrating with Zendesk, you can automate actions such as creating tickets, updating existing ones, or even adding comments based on activities happening over in your connected app like Jira.
Is it possible to customize workflows beyond simple ticket creation or updates?
Absolutely! You have the flexibility to build complex workflows by chaining multiple Zaps together and using features like filters and branching logic on our platform.
