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Set up your first integration
Quickly connect Jira Software Cloud to ServiceNow with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Jira Software Cloud with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Jira Software Cloud and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Project
- Status
Try ItTriggerPolling- Project
- Status
Try ItTriggerPolling- IssueRequired
- CommentRequired
ActionWrite- IssueRequired
- User
ActionWrite
- JQL
- Order_by
Try ItTriggerPolling- IssueRequired
- AttachmentRequired
ActionWrite- First IssueRequired
- Link TypeRequired
- Second IssueRequired
ActionWrite- Format_info
- Project
ActionWrite
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Connect Jira Software Cloud and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Jira Software Cloud on the Zapier blog
Frequently Asked Questions about Jira Software Cloud + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and ServiceNow
How can I set up the initial integration between Jira Software Cloud and ServiceNow?
To set up the integration, you'll need administrator access to both your Jira Software Cloud and ServiceNow accounts. Start by creating an API token in Jira, then configure your ServiceNow instance to communicate with Jira using this token. Ensure that both systems are configured to allow external communication via REST APIs.
Can I create a new incident in ServiceNow when a specific issue is created in Jira?
Yes, you can trigger the creation of a new incident in ServiceNow when an issue with specified criteria is created in Jira. This requires setting up a webhook in Jira that communicates with ServiceNow’s REST API to create incidents automatically.
How do issues get updated between Jira Software Cloud and ServiceNow after integration?
Post-integration, you can use triggers such as 'Issue Updated' in Jira or 'Incident State Changed' in ServiceNow. These triggers will initiate actions that sync changes across platforms through predefined workflows and ensure both environments show the latest information.
Is it possible to synchronize comments on issues between the two platforms?
Yes, you can synchronize comments by setting up bi-directional workflows using triggers like 'Comment Added' or 'Comment Updated' within each system. This allows comments made on a ticket or issue in one platform to reflect on its counterpart.
What happens if there's data conflict during synchronization between the two platforms?
In case of data conflicts during synchronization, our integration solutions often provide rules or settings that allow specifying which system's data takes precedence. Alternatively, alerts can be configured so administrators are notified of discrepancies needing manual resolution.
Do we support custom fields when integrating these two platforms?
Yes, custom fields are supported during integration. When setting up triggers and actions, you can map these custom fields so that specific information is seamlessly transferred between Jira Software Cloud and ServiceNow.
Are there limits on how many integrations can be set up between these platforms?
Generally, we don't impose hard limits on the number of integrations. However, performance may vary based on API rate limits enforced by each platform (Jira and ServiceNow) and best practices should be followed for optimal operation.
