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Set up your first integration
Quickly connect Intercom to Linear with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Linear - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Label to Issue" in Linear.
You’re connected!
Zapier seamlessly connects Intercom and Linear, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- Message body format
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - New Company
Triggers when a new Company is created.
Try ItTriggerInstant
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Practical ways you can use Intercom and Linear
Log new Intercom conversations in Linear
Streamline tracking by logging new Intercom conversations as Linear issues. When a new conversation is started in Intercom, Zapier creates a corresponding issue in Linear, ensuring customer issues are addressed promptly and efficiently. This automation enhances organization and accountability for your support team.
Customer Support Ops
Sync bug reports from Intercom to Linear
Ensure no bug report slips through the cracks. When users report a bug via Intercom, Zapier automatically creates a corresponding issue in Linear for your engineering team to prioritize and resolve. This flow ensures quick bug tracking and enhances team productivity.
Engineering
Track user complaints from Intercom in Linear
Stay on top of technical complaints by automating the capture of user issues. When a conversation in Intercom is tagged as a technical issue, Zapier logs the complaint in Linear as a new issue. This boosts system monitoring and provides data for improving technical support.
ITLearn how to automate Intercom on the Zapier blog
Learn how to automate Linear on the Zapier blog
Frequently Asked Questions about Intercom + Linear integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Linear
How do I integrate Intercom with Linear?
To integrate Intercom with Linear, you need to use a third-party service like Zapier. Our platform allows you to connect these two apps and automate tasks, such as creating new issues in Linear when specific tags are added to a conversation in Intercom.
What triggers can be set up in the Intercom-Linear integration?
When integrating Intercom and Linear, triggers can include actions like 'New Conversation', 'Tag Added to Conversation' or 'User Replied'. These triggers can initiate corresponding actions in Linear like creating a new issue or updating an existing one.
Can I create new issues in Linear from Intercom conversations?
Yes, you can set up your integration so that every time a specific tag is added to an Intercom conversation, a new issue is automatically created in Linear. This helps streamline communication between your customer support and development teams.
Are there any actions specific to updating data between Intercom and Linear?
You can automate actions such as updating an existing issue in Linear whenever conversation details change in Intercom. This ensures that all information remains consistent across platforms.
Is it possible to synchronize user data between these two apps?
Currently, direct synchronization of user data between Intercom and Linear isn't supported through the integration. However, you can use API or third-party tools for more advanced setups.
What are some common use cases for this integration?
Common use cases include creating tasks in Linear for unresolved customer queries tagged as 'bug' or 'feature request' and updating task status based on conversations resolved within Intercom.
How do we handle errors during the integration process?
Our system provides error notifications via email or through your dashboard. These messages will guide you on how to troubleshoot common issues during the setup of your integrations.
