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Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Agent Invited" from Groove.

Add your action

An action happens after the trigger—such as "Anonymize a Customer" in ProAbono.

You’re connected!

Zapier seamlessly connects Groove and ProAbono, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
Try It
Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Event Type related to a credit note
  Required
Trigger
Instant
Try It
- Event Type related to a subscription
  Required
Trigger
Instant
Try It
- Event Type related to a subscription
  Required
Trigger
Instant
Try It
- Reference Customer
  Required
- Only if customer has valid payment information?
- Start Date (Include Lines After)
- End Date (Include Lines Before)
- Force Offline ?
- Note
Action
Write
- Name
  Required
- Email
  Required
- Reference Customer
  Required
- Language
- Reference Affiliation
- Segment
Action
Write
- Reference Customer
  Required
- Reference Feature
  Required
Action
Write
- Reference Customer
  Required
Action
Write
- Reference Customer
  Required
Action
Write
- Reference Customer
  Required
Action
Write
- Subscription Id
  Required
Action
Write
- Subscription Id
  Required
- When should this termination be applied ?
  Required
Action
Write
- Reference Customer
  Required
- How the Customer will pay futures invoices created in ProAbono ?
- Next Billing Date
- Should the customer be automatically billed on each term ?
Action
Write
- Country Name
  Required
Action
Search

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Assignee
Action
Write
- Message
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
Action
Write
- Event Type related to a customer
  Required
Trigger
Instant
Try It
- Event Type related to a payment method (bank card and/or direct debit mandate)
  Required
Trigger
Instant
Try It
- Reference Customer
  Required
Action
Write
- Reference Customer
  Required
- Label
  Required
- Amount
  Required
- Quantity
- Only if customer has valid payment information?
Action
Write
- Reference Customer
  Required
- Offer
  Required
- Start Date (Include Lines After)
- Title
- Description
- UpFront Fee
- Recurring Amount
- Termination Fee
Action
Write
- Reference Customer
  Required
- Reference Feature
  Required
Action
Write
- Credit Note Id
  Required
Action
Write
- Invoice Id
Action
Write
- Reference Customer
  Required
- Reference Feature
  Required
- Quantity
  Required
Action
Write
- Subscription Id
  Required
Action
Write
- Reference Customer
  Required
- Company
- First Name
- Last Name
- Address Line 1
- Address Line 2
- Zip Code
- City
- Country
- Region/State/Province
- Tax Information
- Phone
Action
Write
- Subscription Id
  Required
- Offer
  Required
- When should this termination be applied ?
  Required
- Should The Minimum Commitment be ignored ?
  Required
- When Should this upgrade be billed ?
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Groove and ProAbono to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Groove to ProAbono integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn moreLearn moreHelpHelp

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About ProAbono

Subscription Billing Made Easy. Subscription Billing As-a-Service, for the New Generation of Services.

HelpHelp

Related categories

Payment Processing

Connect Groove and ProAbono to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Groove and ProAbono to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Make work flow with AI

Connect Groove to ProAbono on the world's largest no-code automation platform