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Set up your first integration
Quickly connect Google Drive to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Google Drive with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New File" from Google Drive.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Google Drive and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Drive
Try ItTriggerPolling- Drive
- Folder
Try ItTriggerPolling- FileRequired
- Convert to Document?
- File Name
- Drive
- Folder
ActionWrite- Drive
- Folder
- Folder NameRequired
ActionWrite
- Drive
- Folder
- Include Deleted Files?
Try ItTriggerPolling- Drive
- Folder
- Include_deleted
Try ItTriggerPolling- Drive
- Folder
- FileRequired
- Convert to Document?
- File Name
- File Extension
- Idempotency_key
ActionWrite- FileRequired
- Drive
- Folder
ActionWrite
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Practical ways you can use Google Drive and Zendesk
Archive resolved tickets in Google Drive.
Whenever a Zendesk ticket is marked as resolved, Zapier exports the ticket’s details as a document to a designated folder in Google Drive. This keeps a secure, organized record of customer interactions for future reference without manual effort.
Business OwnerSave new Zendesk ticket attachments to Google Drive.
When a new ticket is submitted in Zendesk, Zapier saves any attached files to a specific folder in Google Drive. This ensures all ticket-related documents are stored centrally and are easy to access, reducing ticket handling time.
Customer Support Ops
Store user permission changes from Zendesk in Google Drive.
Zapier logs every user role or permission change in Zendesk by creating a timestamped document in Google Drive. This provides a reliable audit trail to streamline compliance and security monitoring.
ITLearn how to automate Google Drive on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Google Drive + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Drive and Zendesk
How do I set up a Google Drive and Zendesk integration?
To set up an integration between Google Drive and Zendesk, you need to connect both apps with our platform. First, authenticate your Google Drive and Zendesk accounts. Then, create triggers based on actions in either app, such as when a new file is added to Google Drive or a new ticket is created in Zendesk. Finally, define the corresponding actions that should occur in the integrated app.
Can I automatically attach Google Drive files to Zendesk tickets?
Yes, once you've set up the integration, you can create a trigger for new files uploaded to a specific folder in Google Drive. The action can be configured to automatically attach these files to corresponding tickets in Zendesk.
What types of triggers are available for this integration?
For this integration, you can set triggers like 'New File' in Google Drive or 'New Ticket' in Zendesk. These triggers will initiate automated workflows based on your defined criteria.
Is it possible to create a new folder in Google Drive when a Zendesk ticket is closed?
Absolutely. You can utilize our platform to set up an action where closing a ticket in Zendesk automatically creates a corresponding folder in Google Drive for organizing related files.
Are there any limitations when integrating Google Drive with Zendesk?
While integrating both services allows for many automated actions and triggers, some limitations might include API rate limits or specific actions unsupported by either platform's API. It's essential to review their documentation for any restrictions.
How can I ensure data security during the integration process?
We support OAuth2 authentication protocols for both Google Drive and Zendesk integrations. This ensures that your credentials are secure and that we only have access to the necessary data required for automation.
What should I do if my integration workflow fails?
If your workflow encounters an error or fails to execute as expected, check the task history on our platform for any error messages. This will help diagnose whether there's an authentication issue or a problem with one of your trigger-action configurations.
