Connect Zendesk and Google Chat to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect Zendesk to Google Chat with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Zendesk with Google Chat - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Create Message" in Google Chat.
You’re connected!
Zapier seamlessly connects Zendesk and Google Chat, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- TagsRequired
Try ItTriggerInstant- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Zendesk and Google Chat to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Learn how to automate Google Chat on the Zapier blog
Frequently Asked Questions about Zendesk + Google Chat integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Google Chat
How can I set up Zendesk notifications in Google Chat?
To set up Zendesk notifications in Google Chat, create a trigger in Zendesk for the events you want to be notified about, such as new tickets or ticket updates. Then, use our integration to connect Zendesk with Google Chat, and configure the action to send messages to your chosen chat room.
What types of triggers from Zendesk can I send to Google Chat?
You can create triggers in Zendesk for various events like ticket creation, status changes, or comments added. Our integration allows these events to be sent as notifications to specific Google Chat rooms.
Can I customize the content of the messages sent from Zendesk to Google Chat?
Yes, you can customize the message content by using placeholders and text formatting when setting up your actions in our integration. This allows you to include specific ticket information that suits your needs.
Is it possible to receive only high-priority ticket notifications in Google Chat?
Absolutely. When setting up triggers in Zendesk, specify conditions which include prioritizing high-priority tickets. Our integration will then only send notifications for those specific tickets.
How do I ensure that all team members are notified about important tickets via Google Chat?
To ensure all team members are notified about important tickets, set up a shared chat room in Google Chat as the destination for your Zendesk alerts. Configure triggers based on ticket importance and use our integration action to deliver messages there.
Are there limitations on how many different kinds of events I can track from Zendesk into Google Chat?
While there is no strict limit on the number of event types you can track from Zendesk into Google Chat through our integration, it's important to manage these carefully so that chat rooms don't become overwhelmed with notifications.
How often are updates from Zendesk pushed to Google Chat?
Updates from Zendesk are pushed to Google Chat almost instantly once they meet the criteria specified in your trigger settings. Ensure your triggers are properly configured for real-time updates.
