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Quickly connect Intercom to Google Chat with a Zapier template.

Our most popular template

Create messages in Google Chat for new conversations in Intercom
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Intercom + Google Chat
Create Google Chat messages when new tags are added to Intercom conversations
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Intercom + Google Chat
Create messages in Google Chat when new tags are added to users in Intercom
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Intercom + Google Chat

Create messages in Google Chat for new conversations in Intercom

Details

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Intercom + Google Chat

Create Google Chat messages when new tags are added to Intercom conversations

Details

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Intercom + Google Chat

Create messages in Google Chat when new tags are added to users in Intercom

Details

Try it

Intercom + Google Chat

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Intercom with Google Chat - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Create Message" in Google Chat.

You’re connected!

Zapier seamlessly connects Intercom and Google Chat, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
  Required
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Hangouts Chat Room
  Required
- Title
  Required
- Message Image URL
- Message Subtitle
- Message Text
  Required
- Action Button Text
- Action Button URL
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Note Text
  Required
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Tag
  Required
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Intercom and Google Chat

Notify in Google Chat when a new Intercom lead is created.

Stay updated with potential customers efficiently. When a new lead is created in Intercom, Zapier triggers a message in a Google Chat room to immediately relay the information. This ensures business opportunities aren't missed and leads are addressed promptly.

Business Owner

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Monitor Intercom tickets through Google Chat notifications.

Streamline IT monitoring by receiving Google Chat notifications whenever a ticket in Intercom is updated. Zapier's automation closes communication gaps, enabling IT staff to respond faster to evolving ticket statuses and maintain service quality.

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Discuss new Intercom tickets in Google Chat.

Simplify team collaboration by automatically notifying a Google Chat room when a new ticket is created in Intercom. Zapier ensures team members are informed and act quickly without manually monitoring Intercom. Teams gain productivity and quicker response times with this workflow.

Project Management

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Learn how to automate Intercom on the Zapier blog

Learn how to automate Google Chat on the Zapier blog

Make work flow with AI

Level up your Intercom to Google Chat integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.

HelpHelp

Related categories

Google Team Chat

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Connect Intercom to Google Chat on the world's largest no-code automation platform

Explore Intercom + Google Chat Integrations

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Explore Intercom + Google Chat Integrations

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Connect Intercom and Google Chat to unlock the power of automation

Set up your first integration

Create messages in Google Chat for new conversations in Intercom

Create Google Chat messages when new tags are added to Intercom conversations

Create messages in Google Chat when new tags are added to users in Intercom

Create messages in Google Chat for new conversations in Intercom

Create Google Chat messages when new tags are added to Intercom conversations

Create messages in Google Chat when new tags are added to users in Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Intercom and Google Chat

Notify in Google Chat when a new Intercom lead is created.

Monitor Intercom tickets through Google Chat notifications.

Discuss new Intercom tickets in Google Chat.

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Google Chat on the Zapier blog

5 ways to automate Google Chat with Zapier

Make work flow with AI

Connect Intercom to Google Chat on the world's largest no-code automation platform

Explore Intercom + Google Chat Integrations

Explore Intercom + Google Chat Integrations