Connect Jira Service Management and Google Groups to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Jira Service Management with Google Groups - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.

Add your action

An action happens after the trigger—such as "Add Group Email Alias" in Google Groups.

You’re connected!

Zapier seamlessly connects Jira Service Management and Google Groups, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
- Group
  Required
- Alias Email Address
  Required
Action
Write
- Member Email
  Required
- Name
- Description
Action
Write

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Group
  Required
- Member Email
  Required
- Role
- Mail Delivery Preference
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Jira Service Management and Google Groups to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Jira Service Management to Google Groups integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Jira Service Management + Google Groups integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Service Management and Google Groups

What types of triggers can I use when integrating Jira Service Management with Google Groups?

When integrating Jira Service Management with Google Groups, you can use a variety of triggers such as new issue creation, issue status change, or a new comment in Jira. These triggers can prompt actions like sending notifications to specific Google Groups.

Can I automatically add new Jira issues to a Google Group?

Yes, by setting up the integration, you can automate adding new Jira issues to a specified Google Group. This usually involves configuring a trigger in Jira for new issues that results in an action to post in your chosen Google Group.

How do I synchronize user roles between Jira Service Management and Google Groups?

To synchronize user roles between the two platforms, you'll need to set up actions that update group memberships based on role changes in Jira. However, automatic synchronization requires specific configurations within both platforms.

Is it possible to send comments from a Jira ticket directly to a Google Group?

Yes, you can configure your integration so that comments made on a specific Jira ticket trigger an action that sends those comments directly to your selected Google Group for further discussion among team members.

How do we handle error notifications during integration?

We suggest setting up alerts for when certain errors occur within triggers or actions. For instance, if an issue fails to post on Google Groups due to a permissions error, our system can notify the responsible team instantly.

What happens if there’s a connectivity issue when syncing between these platforms?

In case of connectivity issues, the system will typically queue any pending actions until connectivity is re-established. We prioritize ensuring that no data is lost or misdirected during outages.

Can I customize which fields from Jira are included in messages sent to Google Groups?

Yes, you have control over the customization of fields included in messages sent from Jira to Google Groups. This allows you to determine exactly which details are necessary for efficient communication among team members.

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About Google Groups

Google Groups allows you to create and participate in online forums and email-based groups with a rich experience for community conversations.