Connect Google Forms and ServiceNow to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate Google Forms with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Form Response" from Google Forms.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Google Forms and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- FormRequired
Try ItTriggerInstant- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TableRequired
Try ItTriggerPolling- TableRequired
ActionWrite
- FormRequired
Try ItTriggerInstant- TableRequired
Try ItTriggerPolling- FileRequired
- TableRequired
ActionWrite- TableRequired
ActionWrite
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Connect Google Forms and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Google Forms on the Zapier blog
Frequently Asked Questions about Google Forms + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Forms and ServiceNow
How can I trigger a ServiceNow incident from a Google Form submission?
You can set up an integration where submitting a Google Form triggers the creation of an incident in ServiceNow. We make this possible by linking the 'form submission' event in Google Forms to the 'create incident' action in ServiceNow. Every time someone fills out and submits your form, our system will automatically generate a new incident in your ServiceNow instance with the details provided.
Is it possible to update a ServiceNow record when a Google Form response is modified?
Yes, if changes occur within the Google Sheet that stores form responses, we can utilize our integration to modify corresponding records in ServiceNow. You'll need to set up a trigger for updates within Google Sheets and define actions that specify how these changes should adjust existing ServiceNow records accordingly.
Can I use conditional logic to decide which type of request to raise in ServiceNow based on form responses?
Absolutely! Our conditional logic feature allows you to evaluate specific answers from your Google Forms response and determine what type of request or task should be created in ServiceNow. For example, if the answer meets certain criteria, you could set it up to either open an incident, change request, or any other task type available in your instance.
How do I handle error notifications if something goes wrong during the integration process?
We've designed our system to alert you promptly whenever an error occurs during data syncing between Google Forms and ServiceNow. You can enable notifications that provide detailed insights about any failed tasks, enabling you to quickly address issues and ensure seamless operation.
What types of fields can be mapped from Google Forms responses to ServiceNow records?
You can map various types of fields such as text, numbers, choices (like dropdowns and checkboxes), dates, and more from your Google Forms directly into your ServiceNow records. Our field mapping tool provides flexibility so you can tailor how each piece of information is transferred between systems.
Is it necessary for my Google Forms account and my ServiceNow account to have administrative privileges for integration?
For setting up initial connections between Google Forms and ServiceNow through our platform, we recommend having administrative privileges. This aids in access authorization; however, ongoing operations typically do not require admin rights unless you're modifying major configurations or permissions.
Can I see real-time updates of my form submissions as they are processed into ServiceNow?
While real-time processing might depend on the specific configurations applied during setup, typically you'll be able to view new tasks or incidents appear almost immediately after form submissions occur due to our efficient synchronization process.
