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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Attachment" from Gmail.

Add your action

An action happens after the trigger—such as "Create Announcement" in ManageEngine ServiceDesk Plus Cloud.

You’re connected!

Zapier seamlessly connects Gmail and ManageEngine ServiceDesk Plus Cloud, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
  Required
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- Label
  Required
- Message
  Required
Action
Write

- Message
  Required
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Thread
  Required
- Label or mailbox
Action
Write
- Search keywords
Action
Search
- Service Desk Instance
  Required
- Name of label
  Required
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
  Required
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- To
- Show to Requester
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write
- Request ID
  Required
Action
Search

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
- Message
  Required
Action
Write
- Recipient_instructions
- To
- Cc
- Bcc
- Subject
  Required
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of label
  Required
Action
Write
- Message
  Required
- Label or mailbox
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search keywords
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
  Required
Action
Write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Gmail and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Gmail on the Zapier blog

Make work flow with AI

Level up your Gmail to ManageEngine ServiceDesk Plus Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Gmail + ManageEngine ServiceDesk Plus Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gmail and ManageEngine ServiceDesk Plus Cloud

What do I need to start integrating Gmail with ManageEngine ServiceDesk Plus Cloud?

To begin integrating Gmail with ManageEngine ServiceDesk Plus Cloud, you need accounts on both platforms. Furthermore, ensure you have the necessary permissions to create and manage integrations in both Gmail and ServiceDesk Plus Cloud.

How can I create a trigger for new emails in Gmail?

You can create a trigger for new emails in Gmail by setting it up to monitor your inbox. Each time a new email arrives that meets your defined criteria, it will trigger an action in ServiceDesk Plus Cloud, such as creating a new ticket or updating an existing one.

Are there specific actions available within ManageEngine ServiceDesk Plus when integrated with Gmail?

Yes, when integrated with Gmail, specific actions in ManageEngine ServiceDesk Plus include creating and updating tickets. You can configure the integration to automatically generate a ticket based on certain email criteria or append email details to existing tickets.

Can I filter which emails trigger actions in ServiceDesk Plus Cloud?

Absolutely. You can set filters based on various attributes like sender email address, subject line keywords, or specific labels. Through these filters, only relevant emails will trigger actions in ServiceDesk Plus Cloud.

Is it possible to update existing tickets using this integration?

Yes, it's possible to update existing tickets through the integration by setting your triggers so that certain types of emails (e.g., replies or forwarded messages) append additional information to corresponding tickets in the system.

What happens if an action fails during the integration process?

If an action fails during the integration process, it will typically generate an error notification. Our system is designed to alert you of such failures so you can take corrective measures without losing important information.

How do we handle authentication between Gmail and ManageEngine ServiceDesk Plus Cloud?

We utilize secure OAuth authentication methods for connecting both systems. This ensures that your credentials remain safe while allowing seamless data transfer between Gmail and ManageEngine ServiceDesk Plus Cloud without repeated sign-ins.

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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