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How Zapier works
Zapier makes it easy to integrate Freshservice with Greenhouse - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Create Candidate" in Greenhouse.
You’re connected!
Zapier seamlessly connects Freshservice and Greenhouse, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket NoRequired
- Approval TypeRequired
- ApproverRequired
ActionWrite
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Connect Freshservice and Greenhouse to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Frequently Asked Questions about Freshservice + Greenhouse integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Greenhouse
What are the steps to integrate Freshservice with Greenhouse?
To integrate Freshservice with Greenhouse, start by logging into your Freshservice account. Navigate to the Admin section and locate the API settings. From there, generate an API key, which you will use in Greenhouse. Next, go to your Greenhouse account, navigate to the Integrations section, and enable the Freshservice integration by inputting your API key.
How do I set up triggers for this integration?
To set up triggers for the Freshservice-Greenhouse integration, log into your Freshservice account and go to Automations. Create a new rule and define the conditions that should trigger actions in Greenhouse. For example, you can set a trigger for when a ticket is created in Freshservice that will then create a candidate record in Greenhouse.
Can I customize actions taken in Greenhouse based on specific triggers from Freshservice?
Yes, you can customize actions in Greenhouse based on specific triggers from Freshservice. In the Automations menu of your Freshservice account, set conditions that align with certain events, like ticket updates or status changes. You can specify actions such as updating candidate stages or sending notifications within Greenhouse.
What permissions are required for integrating both platforms?
For integrating Freshservice with Greenhouse, ensure you have admin-level access on both platforms. In Freshservice, you'll need permissions to access API settings and create automation rules. Similarly, in Greenhouse, you'll need admin access to integrations settings.
Are there limitations on the types of data that can be synced between these platforms?
There are some limitations on the types of data that can be synced between Freshservice and Greenhouse. For instance, while ticket information from Freshservice can create or update candidates in Greenhouse, more complex data objects like attachments may not be supported for automatic sync.
How do error notifications work with this integration?
Error notifications for this integration can be managed through both platforms' alert systems. In case of any errors during data sync or automated tasks failure between Freshservice and Greenhouse, notifications will appear in your dashboard feeds of both services.
Is it possible to disable certain triggers once they have been set up?
Yes, it is possible to disable certain triggers after they have been set up within the integration. Navigate back to the Automation rules section in your Freshservice account where you initially created them; from there you can edit or deactivate specific rules.
