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Set up your first integration
Quickly connect Freshdesk to Shopify with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Shopify - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Line Item to Order" in Shopify.
You’re connected!
Zapier seamlessly connects Freshdesk and Shopify, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum Category IdRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Practical ways you can use Freshdesk and Shopify
Automatically create support tickets for canceled orders.
When a customer cancels an order in Shopify, Zapier will automatically create a support ticket in Freshdesk. This streamlines follow-up processes, ensuring canceled orders are reviewed promptly and improves customer satisfaction. This workflow reduces manual work and ensures no canceled orders are overlooked.
Business OwnerAdd ticket notes for high-risk transactions.
When Shopify flags a new order as fraudulent, Zapier instantly adds a note to the associated support ticket in Freshdesk. This ensures the customer support team is informed of potential risks and can handle such cases more effectively, improving security and compliance.
Customer Support OpsNotify the marketing team about new products.
As soon as a new product is created in Shopify, Zapier can automatically trigger an update in a Freshdesk forum or internal system to notify the marketing team. This keeps the team updated in real-time, allowing them to quickly start promoting new offerings across campaigns or channels.
Marketing & Marketing OpsLearn how to automate Freshdesk on the Zapier blog
Learn how to automate Shopify on the Zapier blog
Frequently Asked Questions about Freshdesk + Shopify integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Shopify
How do I set up the integration between Freshdesk and Shopify?
To integrate Freshdesk with Shopify, navigate to your Zapier account, create a new Zap, and choose Shopify as the trigger app. Select the specific trigger event you need, such as 'New Order'. Then, choose Freshdesk as the action app and select the action event such as 'Create Ticket'. Follow the on-screen instructions to link your accounts and test your setup.
Can I automatically create support tickets in Freshdesk when a new order is placed in Shopify?
Yes, you can set up a trigger in Zapier for 'New Order' in Shopify. Once this trigger is activated, you can create an action to generate a support ticket in Freshdesk automatically.
Is it possible to update customer information in Shopify from Freshdesk?
While direct updates from Freshdesk to Shopify aren't available through our integration natively, you can use other triggers and actions via Zapier to insert steps that update customer information indirectly or use alternative methods like webhooks for complex processes.
Which data fields from Shopify can be used within Freshdesk tickets?
You can map various data fields such as Order ID, Customer Name, Email Address, Product Details, and Order Total from a Shopify order into your Freshdesk ticket fields while setting up your Zap.
Are there any limitations on triggers when integrating Shopify with Freshdesk?
Most standard triggers are supported like 'New Order' or 'Updated Product' in Shopify. However, some complex workflows might require utilising additional tools or custom coding solutions for full functionality.
Can I send automated notifications from Freshdesk based on changes made in a customer’s order status within Shopify?
Absolutely! By creating Zaps that monitor changes like 'Order Status Updated' on Shopify and linking them to notification actions within Freshdesk, you can automate sending relevant status updates or alerts.
How frequently does the data sync between Freshdesk and Shopify when using your integration?
Our integrations typically sync data between applications approximately every 5-15 minutes depending on server load and schedule settings configured within each Trigger-action setup on Zaps.
