Connect ManageEngine ServiceDesk On-premise and Cody to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate ManageEngine ServiceDesk On-premise with Cody - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk On-premise.

Add your action

An action happens after the trigger—such as "Generate Response" in Cody.

You’re connected!

Zapier seamlessly connects ManageEngine ServiceDesk On-premise and Cody, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Portal
  Required
Trigger
Polling
Try It
- Portal
  Required
- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Description
  Required
- Request Id
  Required
- Show to Requester
- Mark First Response
- Add To LInked Requests
Action
Write
- Portal
  Required
- Request Template
Action
Write
- Portal
  Required
Action
Write

- Portal
  Required
- Request Id
  Required
- Problem Id
  Required
Action
Write
- Portal
  Required
- Request Id
  Required
- Choose Template
  Required
Action
Write

- Select Bot
  Required
- Query
  Required
Action
Write
- Name
  Required
- Select Folder
  Required
- Content
  Required
Action
Write

- Portal
  Required
- Title
- Requester
- Site
- Group
- Change Owner
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
Trigger
Polling
Try It
- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Title
- Description
  Required
- From
  Required
- To
- Priority
- Announcement Type
- Services Involved
- Public View
Action
Write
- Portal
  Required
- Choose Template
  Required
Action
Write
- Portal
  Required
- Method
  Required
- Url
  Required
- Request Body
Action
Write
- Portal
  Required
- Request Template
- Change Id
  Required
Action
Write
- Portal
  Required
- Solution ID
  Required
Action
Write
- Select Conversation
  Required
- Query
  Required
Action
Write
- Select Folder
  Required
- File Name
  Required
- File
  Required
Action
Write

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect ManageEngine ServiceDesk On-premise and Cody to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your ManageEngine ServiceDesk On-premise to Cody integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About ManageEngine ServiceDesk On-premise

ServiceDesk Plus On-premise by ManageEngine is a robust IT service management solution offering ticketing, asset management, and more for businesses.

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Related categories

Productivity

About Cody

Cody is an intelligent AI assistant like ChatGPT – with the added benefit of being able to train it on your business, processes with your own knowledge base.