Connect Chatlio and Request Tracker (RT) to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Chatlio with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Feedback" from Chatlio.

Add your action

An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).

You’re connected!

Zapier seamlessly connects Chatlio and Request Tracker (RT), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Chatlio Widget
  Required
Trigger
Instant
Try It
- Chatlio Widget
  Required
Trigger
Instant
Try It
- Chatlio Widget
  Required
Trigger
Instant
Try It
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It

- Ticket ID
- Text
  Required
Action
Write
- Ticket ID
- Text
  Required
Action
Write

- Ticket ID
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
- Status
  Required
Action
Write
- Ticket ID
Action
Search
- Search Query
- Per Page
  Required
- Order By
- Order
Action
Search

- Chatlio Widget
  Required
Trigger
Instant
Try It
- Chatlio Widget
  Required
Trigger
Instant
Try It
- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
- Due Date
  Required
Action
Write
- Ticket ID
- Subject
  Required
Action
Write
- Ticket ID
Action
Search
- Ticket ID
Action
Search

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Chatlio and Request Tracker (RT) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Chatlio to Request Tracker (RT) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Chatlio

Chatlio is a live chat tool to chat with visitors directly from Slack.

HelpHelp

Related categories

Customer Support

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.