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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Inquiry Is Updated" from Building Stack.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects Building Stack and Freshdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Inquiry Is Updated
Triggers when an Inquiry is updated
Trigger
Instant
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New Ticket
Triggers when a new ticket is created.
Trigger
Instant
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New Lead Is Created
Triggers when a new lead is created.
Trigger
Instant
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New Showing Is Created
Triggers when a new Showing is created.
Trigger
Instant
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Online Payment Funded
Triggers when an online rent payment is sent to buildings bank account.
Trigger
Instant
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Showing Is Updated
Triggers when an existing Showing is updated
Trigger
Instant
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- First Name
  Required
- Last Name
  Required
- E-mail
- Mobile Number
- Desired Move-in Date
- Price budget
- Number of bedrooms
- Internal notes
- Language
- Interested in parking
Action
Write

- Ticket category
  Required
- Description
  Required
- Building ID
- Unit ID
- Employee Recipient(s) ID
  Required
- Is an emergency
- Notify by email
- Notify by sms
- Notify by Voice call
Action
Write
- Lead ID
  Required
Action
Write
- E-mail
- First name
- Last name
- Mobile phone
- Desired move-in
- Max budget
- Number of bedrooms
- Internal note
- Language
Action
Write
Get Unit Listings
Get a list of vacant units from listings section
Action
Write
- Building ID
  Required
Action
Search
- Building ID
  Required
Action
Search
- Building ID
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Building ID
  Required
Action
Search

New Lease
Triggers when a new lease is created.
Trigger
Instant
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New Inquiry Is Created
Triggers when a new Inquiry is created.
Trigger
Instant
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New Lead Contact Is Created
Triggers when a new lead contact is created.
Trigger
Instant
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New Tenant Is Created
Triggers when a new tenant is created.
Trigger
Instant
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New Successful Online Payment
Triggers when a new online payment is processed successfully.
Trigger
Instant
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- Lead ID
  Required
- Interested Building ID
  Required
- Interested Unit ID
- Message content
  Required
- Internal notes
- Notify lead contact
  Required
- Notify building agent(s)
  Required
- Ad channel source ID
- Listing Medium (Source)
- Listing Channel (Source)
Action
Write
- First Name
  Required
- Last Name
  Required
- E-mail
- Mobile Phone Number
- Home Phone Number
- Work Phone Number
- Work Phone Number Extension
- Gender
- Country
  Required
- Language
- Can create tickets
  Required
Action
Write
- Ticket category
  Required
- Description
  Required
- Building ID
- Unit ID
- Employee Recipient(s) ID
  Required
- Employee IDs
- Is an emergency
- Notify by email
- Notify by sms
- Notify by Voice call
Action
Write
- Query
  Required
Action
Write
- Lead ID
  Required
Action
Write
- Building ID
  Required
Action
Search
- Building ID
  Required
Action
Search
- Building ID
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Building ID
  Required
- Name of the requester
- Requester ID
- E-mail
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
  Required
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- E-mail
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Building Stack and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your Building Stack to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Building Stack

Building Stack is an all-in-one property management software that helps you; manage tenants, collect rent payments and resolve work orders.

HelpHelp

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

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Customer Support

Connect Building Stack and Freshdesk to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Building Stack and Freshdesk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Connect Building Stack to Freshdesk on the world's largest no-code automation platform