Connect Azure DevOps and Freshdesk to unlock the power of automation
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Set up your first integration
Quickly connect Azure DevOps to Freshdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Azure DevOps with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects Azure DevOps and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Build DefinitionRequired
- Build Status
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- RepositoryRequired
- Branch
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
Try ItTriggerInstant- ProjectRequired
- Build DefinitionRequired
ActionWrite
- ProjectRequired
- PathRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Try ItTriggerInstant- ProjectRequired
- TypeRequired
- TitleRequired
- Area Path
- Iteration
- Assigned To
- Description
ActionWrite
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Practical ways you can use Azure DevOps and Freshdesk
Notify Azure DevOps team about Freshdesk tickets
When a high-priority ticket is submitted in Freshdesk, Zapier can send a notification to the Azure DevOps team room. This adds visibility for developers about critical issues, enabling faster response and improving customer satisfaction.
Customer Support Ops
Sync Azure DevOps changes with Freshdesk tickets
When work items are updated in Azure DevOps, Zapier can automatically update the corresponding ticket in Freshdesk. This ensures both IT and support teams have consistent and up-to-date information without manual duplication, improving resolution accuracy and saving time.
ITLink Freshdesk tickets to Azure DevOps work items
When a new support ticket is created in Freshdesk, Zapier can create a related work item in Azure DevOps. This bridges the gap between customer support and project management teams, allowing for effective issue tracking and allocation, leading to faster resolution times.
Project ManagementLearn how to automate Freshdesk on the Zapier blog
Frequently Asked Questions about Azure DevOps + Freshdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Freshdesk
Can Azure DevOps and Freshdesk be integrated without coding skills?
Yes, our platform allows integration between Azure DevOps and Freshdesk without any need for coding. You can set up specific triggers and actions between the two systems using a user-friendly interface.
What triggers are available for Azure DevOps when integrated with Freshdesk?
When integrating Azure DevOps with Freshdesk, you can use triggers such as 'New Work Item', 'Updated Work Item', and even 'New Comment'. These triggers help to automate workflows efficiently.
How does the integration handle ticket updates in Freshdesk?
Once integrated, whenever there's a change in a Freshdesk ticket—like status updates or new internal notes—we can trigger an action in Azure DevOps, such as creating or updating a work item.
Is it possible to create work items in Azure DevOps directly from Freshdesk tickets?
Yes, you can set up an action to automatically create a work item in Azure DevOps from a new or updated ticket in Freshdesk. This feature keeps your development team aligned with customer support inquiries.
Can I automatically update comments in both systems through integration?
Absolutely. The integration allows you to synchronize comments between Freshdesk and Azure DevOps so that notes added on one platform are automatically reflected on the other.
What happens if an integration process fails? Will there be a notification system?
We have robust error-handling procedures in place that notify you if any part of the integration process fails. This ensures continuous monitoring and minimal downtime.
Are there predefined templates available for common integrations between Azure DevOps and Freshdesk?
Yes, we offer predefined templates for popular scenarios which include common triggers and actions like synchronizing comments or creating new work items. You can use these templates as starting points for your custom integration needs.
