Connect Autotask and TOPdesk to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect Autotask to TOPdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Autotask with TOPdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Company" from Autotask.
Add your action
An action happens after the trigger—such as "Create an Incident" in TOPdesk.
You’re connected!
Zapier seamlessly connects Autotask and TOPdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Help_text
Try ItTriggerInstant- Help_text
Try ItTriggerInstant- New Invoice
Triggers when a new invoice is found.
Try ItTriggerPolling - Company
Try ItTriggerPolling
- Company
- Assigned To Resource ID
Try ItTriggerPolling- New Contact
Triggers when a new contact is found.
Try ItTriggerInstant - Help_text
Try ItTriggerInstant- New Project
Triggers when a new Project is found.
Try ItTriggerPolling
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Autotask and TOPdesk
Track Autotask tickets in TOPdesk.
Gain full visibility into tasks. When an Autotask ticket is updated, Zapier updates the corresponding incident in TOPdesk. This automation keeps both platforms in sync, helping business owners monitor operations more efficiently while reducing duplicate data management.
Business OwnerCreate customer incidents in TOPdesk from Autotask.
Streamline customer support workflows. When a new customer ticket is logged in Autotask, Zapier creates an incident in TOPdesk. This automation improves response times and reduces manual data entry, making sure no customer request falls through the cracks.
Customer Support Ops
Sync tickets between Autotask and TOPdesk.
Keep your ticketing systems aligned. When a new ticket is created in Autotask, Zapier automatically creates a corresponding incident in TOPdesk. This ensures seamless communication and minimizes delays in addressing IT requests across platforms.
IT
Frequently Asked Questions about Autotask + TOPdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and TOPdesk
How do I integrate Autotask with TOPdesk?
You can integrate Autotask with TOPdesk using our platform by setting up triggers and actions. Start by creating a zap that connects the two applications and select a trigger event from Autotask, such as 'New Ticket Created', then choose an action in TOPdesk, like 'Create New Incident'. Follow our step-by-step guide in the zap editor for detailed instructions.
What are the trigger options available for Autotask when integrating with TOPdesk?
When integrating Autotask with TOPdesk, you have various trigger options like 'New Ticket Created', 'Updated Ticket', or 'New Company Added'. These triggers can be used to initiate actions within TOPdesk.
Can I create incidents in TOPdesk automatically based on changes in Autotask?
Yes, by selecting appropriate triggers in Autotask such as 'Updated Ticket' or 'New Task', you can set up actions in TOPdesk like 'Create New Incident' automatically.
Is it possible to update existing records in TOPdesk based on changes from Autotask?
Our integration allows you to update records in TOPdesk when there are corresponding updates in Autotask. For example, an updated ticket status in Autotask can trigger an update action for an incident's status or details in TOPdesk.
Are there any pre-built templates for integrating Autotask with TOPdesk?
We offer several pre-built templates that help you get started with basic integrations between Autotask and TOPdesk. You can find these templates in our zap gallery where you simply fill them out according to your needs.
How do we handle error messages when syncing data between Autotask and TOPdesk?
In case of errors during data sync between these applications, our platform provides error notifications and logs which you can review. This ensures any integration issues are efficiently addressed.
Can custom fields be mapped during the integration of Autotask with TOPdesk?
Yes, custom field mapping is supported. During the setup of your zap, you'll have the option to map custom fields from Autotask to corresponding fields in a new or existing record within TOPdesk.
