Connect Autotask and Slack to unlock the power of automation
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Set up your first integration
Quickly connect Autotask to Slack with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Autotask with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Company" from Autotask.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects Autotask and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Help_text
Try ItTriggerInstant- Help_text
Try ItTriggerInstant- New Invoice
Triggers when a new invoice is found.
Try ItTriggerPolling - Company
Try ItTriggerPolling
- Company
- Assigned To Resource ID
Try ItTriggerPolling- New Contact
Triggers when a new contact is found.
Try ItTriggerInstant - Help_text
Try ItTriggerInstant- New Project
Triggers when a new Project is found.
Try ItTriggerPolling
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Practical ways you can use Autotask and Slack
Get Slack alerts for new Autotask tickets
When a new ticket is created in Autotask, Zapier sends an alert to a designated Slack channel. This improves visibility and ensures ticket updates are communicated to your team quickly, helping you track customer support requests effectively without missing any updates.
Business Owner
Post Autotask project updates to Slack
Whenever a project is updated in Autotask, Zapier posts the details in a Slack channel. This automation keeps engineering teams informed about project changes in real-time, reducing miscommunication and streamlining workflows.
Engineering
Get alerts for updated tickets in Slack
When an existing ticket is updated in Autotask, Zapier notifies your Slack channel. This helps IT teams stay up to date on ticket progress without manually checking Autotask, improving response times and productivity.
ITLearn how to automate Slack on the Zapier blog
Frequently Asked Questions about Autotask + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and Slack
How can I integrate Autotask with Slack?
You can integrate Autotask with Slack using our platform by setting up triggers and actions between the two services, such as creating notifications in Slack for new tasks or updates in Autotask.
What are some popular triggers for Autotask when integrated with Slack?
Some popular triggers include a new task creation, task updates, and changes in project status within Autotask. These can initiate actions like sending alerts to specific Slack channels.
Can I customize the notifications sent to Slack from Autotask?
Yes, you can customize notifications by defining specific triggers and the details included in each message sent to your chosen Slack channels.
How do I set up an action to post messages in Slack from Autotask events?
You can set up actions that post messages to specific channels in Slack based on defined events, like updating a ticket or finishing a task in Autotask.
Is it possible to receive direct messages on Slack based on Autotask activities?
Yes, by configuring actions that send direct messages to users when certain activities occur in Autotask, such as task assignments or deadline changes.
Do I need any special permissions to connect Autotask with Slack?
You will need admin permissions on both platforms to authorize the integration and ensure that all necessary APIs are accessible for seamless communication between Autotask and Slack.
What kind of message formats are supported when posting from Autotask to Slack?
Our integration supports text-based messages including attachments and markdown formats, so you can include richly formatted content from your Autotask events into your Slack notifications.
