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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "xConnect Events" from xConnect.

Add your action

An action happens after the trigger—such as "Create Conversation With Single Agent" in AgentX.

You’re connected!

Zapier seamlessly connects xConnect and AgentX, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Customer
  Required
- Event
  Required
Trigger
Instant
Try It
New Agent
Triggers when a new agent is created.
Trigger
Polling
Try It
- Workforce ID
  Required
Trigger
Polling
Try It
- Agent ID
  Required
- Conversation ID
  Required
Trigger
Polling
Try It
- Agent ID
  Required
Action
Write

- Agent ID
  Required
- message
  Required
Action
Write
- Agent ID
  Required
- Conversation ID
  Required
- message
  Required
- Context (optional, default 0)
  Required
Action
Write

- Agent ID
  Required
- Conversation ID
  Required
- Role
  Required
Action
Search
- Workforce Name
- Agent ID
  Required
Action
Search
- Agent ID
  Required
Action
Search or write

- Customer
  Required
- Event
  Required
Trigger
Instant
Try It
- Agent ID
  Required
Trigger
Polling
Try It
- Agent ID
  Required
- Conversation ID
  Required
Trigger
Polling
Try It
New Workforce
Triggers when a new Workforce is created.
Trigger
Polling
Try It
- Workforce ID
  Required
Action
Write
- Workforce ID
  Required
- message
  Required
Action
Write
- Workforce ID
  Required
- Conversation ID
  Required
- message
  Required
Action
Write
- Workforce Name
Action
Search
- Agent ID
  Required
Action
Search

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect xConnect and AgentX to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your xConnect to AgentX integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About xConnect

xConnect Remote Management Platform allows you to monitor your system hardware remotely and provide notification for potential service issues.

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Related categories

Business Intelligence

About AgentX

AgentX is a multi-model AI Agent build platform to empower your workflow with AI and GPT capabilities