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Set up your first integration
Quickly connect Dialpad to Twilio with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Dialpad with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects Dialpad and Twilio, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling
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Practical ways you can use Dialpad and Twilio
Notify about missed calls via WhatsApp
Ensure you stay on top of missed customer calls. When a Dialpad call state changes indicating a missed call, Zapier automatically sends a WhatsApp message via Twilio to notify you or a designated person. This helps avoid delays in following up, improves customer satisfaction, and ensures no important call goes unnoticed.
Business Owner
Log support call recordings for analysis
Streamline your team's ability to analyze customer support interactions. When a new recording is available in Twilio, Zapier automatically sends it to Dialpad, making it easier for engineers to access and use these recordings for improving voice processing or other systems. This helps save time and enhances engineering workflows.
Engineering
Monitor SMS activity across platforms
Keep track of cross-platform SMS communication more effectively. When a new SMS is sent to your Twilio number, Zapier can log this activity into Dialpad, ensuring all communications are centralized and easier to monitor. This improves oversight and enhances communication analysis.
ITLearn how to automate Twilio on the Zapier blog
Frequently Asked Questions about Dialpad + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Twilio
How do I start integrating Dialpad with Twilio?
To integrate Dialpad with Twilio, begin by navigating to our integrations page on your account dashboard. Here, you will find an option to connect Twilio as a service. Follow the prompts to authenticate both your Dialpad and Twilio accounts securely.
Can I set up automated messages using Dialpad and Twilio?
Yes, you can use triggers and actions between Dialpad and Twilio to automate messaging. For instance, a missed call in Dialpad can trigger an automatic SMS notification via Twilio to inform potential customers or team members.
What types of triggers are available for this integration?
The integration supports several triggers such as new calls, missed calls, voicemails in Dialpad, which can initiate corresponding actions in Twilio like sending SMS or starting a call.
Are there any prerequisites before setting up the integration?
Ensure both your Dialpad and Twilio accounts are active and that you have administrative access rights. Also, verify that the communication channels (phone numbers) you'd use are verified on both platforms.
Can we track call metrics through this integration?
Indeed, this integration allows you to track various call metrics. For example, when a call ends in Dialpad, it can trigger data posting via Twilio for further analytics on dashboards of your choice.
How do I manage contacts across both platforms once integrated?
Once integrated, you can sync contact information such that any new contact added in Dialpad could automatically update or create a corresponding contact entry in Twilio.
Is it possible to customize the actions triggered by a specific event?
Certainly! You have the flexibility to customize actions following specific events. For instance, if a high-priority voicemail is received in Dialpad, it could initiate sending an urgent alert through Twilio’s messaging service.
