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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Form Submitted" from OtterText.

Add your action

An action happens after the trigger—such as "Create Contact" in RingCentral.

You’re connected!

Zapier seamlessly connects OtterText and RingCentral, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Form Submitted
Triggers when a customer submits a form on the website opt-in page or chat.
Trigger
Instant
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- Phone
  Required
- First Name
- Last Name
- Email
- Zip
- List
Action
Write
- Scheduled Date Time
  Required
- Phone
  Required
- SMS or MMS
  Required
- Message
  Required
Action
Write
- Phone
  Required
- First Name
- Last Name
- Email
- Zip
- List
Action
Write
Call Ended
Triggers when a call has been ended.
Trigger
Instant
Try It

Missed Call
Triggers when there is a new missed call.
Trigger
Instant
Try It
- Type
Trigger
Instant
Try It

New Voicemail
Triggers when there is a new incoming voicemail.
Trigger
Instant
Try It
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write
- Search by Team Name
- Allow Join before host
- Mute Audio
- Turn off camera for participants
Action
Write
- Phone Number From
  Required
- Caller ID
- Phone Number To
  Required
- Play Prompt
Action
Write
- Type
- Phone Number From
  Required
- Phone Number To
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

Message Received
Triggers when a new message is received from an opted in customer or a new customer.
Trigger
Instant
Try It
- Phone
  Required
- SMS or MMS
  Required
- Message
  Required
Action
Write
- Phone
  Required
- Template
  Required
- SMS or MMS
  Required
- Send Type
  Required
Action
Write
- Description
- View
  Required
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Trigger
Polling
Try It
Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Trigger
Instant
Try It
- Delay By
Trigger
Polling
Try It
- Type
- Status
  Required
Trigger
Instant
Try It
- Duration Unit
- Time Format
- Format
Trigger
Instant
Try It
- Documentation
- How do you want to specify the chat Id?
  Required
- Text
  Required
Action
Write
- Phone Number
Action
Write
- Phone Number To
  Required
- File
  Required
- Resolution
- Send Time
- Cover Page Text
- Cover Page Type
Action
Write
- Lookup By
  Required
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect OtterText and RingCentral to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate RingCentral on the Zapier blog

Make work flow with AI

Level up your OtterText to RingCentral integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about OtterText + RingCentral integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with OtterText and RingCentral

What is OtterText and how does it integrate with RingCentral?

OtterText is a communication tool that allows businesses to manage SMS campaigns efficiently. Our integration with RingCentral enables you to send and receive SMS messages directly through your RingCentral account, using triggers like receiving a new message or actions like sending a message.

How do the triggers and actions work in the integration between OtterText and RingCentral?

Triggers such as 'New SMS Received' lets you automate responses or notifications based on incoming messages in RingCentral. Actions like 'Send SMS' allow you to automate sending messages through OtterText when certain conditions are met.

Do I need technical skills to integrate OtterText with RingCentral?

No, you don't need technical skills. The integration process is straightforward, allowing you to simply set up triggers and actions in our user-friendly interface without any coding.

Can I use the integration between OtterText and RingCentral for marketing purposes?

Yes, the integration can be used for marketing purposes. You can automate campaigns by setting triggers that send marketing messages via SMS when specific events occur in your system.

Is there a limit to the number of SMS messages I can send using the integration?

The limit on the number of SMS messages you can send depends on your plan with both OtterText and RingCentral. We recommend checking your current plan details for specific limits.

What should I do if there’s an issue with my OtterText and RingCentral integration?

If you encounter any issues, our support team is here to help. We recommend checking our online resources first, but feel free to reach out if further assistance is needed.

Are there any security measures in place for integrating OtterText with RingCentral?

Yes, we have robust security measures in place to ensure that your data remains safe while using the OtterText and RingCentral integration. All transmissions are encrypted following industry standards.

About OtterText

Boost your customer engagement through text campaigns to engage customers and grow sales on Otter Text.

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Related categories

Marketing Automation

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

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