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Public Sector

Collaborating with you to transform our public sector

We have a reputation for excellence as a responsible partner. Here is how Valtech can help you improve and optimize public service experiences and outcomes.

A young woman stands outdoors, focused on her smartphone while interacting with an electric scooter or bike, likely using an app to unlock or navigate it. She is dressed casually in a white tank top and jeans, with long, wavy hair. The background features a modern urban setting with beige buildings and greenery, suggesting a relaxed city environment. The image highlights the use of technology for convenient urban mobility.

With more than two decades of experience building and supporting effective public sector digital and data services, Valtech has always been a public sector partner you can trust.

With our acquisition of Kin + Carta, who were ranked the sixth fastest-growing technology company in the UK public sector on Tussell and techUK's prestigious Tech200 list, we have solidified that reputation.

We help clients navigate the challenges and opportunities of citizen experience, service innovation and data-driven decision-making. With 40 successful service assessments passed and a range of awards received for the effectiveness of the services we have delivered, Valtech has the experience, flexibility and rigor to smoothly and effectively deliver and transform.

We understand that delivering exemplary digital transformation isn't just about technology. It's about transforming the way we deliver public services to solve the whole problem for citizens, our institutions and our society.

We have earned a reputation for excellence as a responsible partner. We are known for our quality, value and collaborative approach. We’re a partner for the long term, able to understand the human needs and deliver services that improve digital take-up and then keep improving and optimizing the experience, service and outcomes.

  • A young man with a beard is sitting on public transportation, wearing large white headphones and looking thoughtfully out the window. He is dressed casually in a brown jacket, and the soft light from outside highlights his profile. In the background, other passengers are visible, some standing and others seated, creating a typical busy public transit atmosphere. The image conveys a sense of calm and reflection during the commute, with the man enjoying music or a podcast through his headphones.
  • A woman wearing sunglasses is sitting in the back seat of a car, reaching for the wheel of a folded wheelchair next to her. She is dressed casually in a gray sweatshirt and appears relaxed. The car door is open, allowing sunlight to fill the space. The image highlights independence and mobility, showing the woman comfortably managing her wheelchair while traveling. The interior of the car is practical and functional, supporting her needs.
  • A young woman with shoulder-length hair and glasses is sitting by a train window, gazing out at the passing scenery. She is casually dressed in a green t-shirt and holding her smartphone in one hand, resting it on her lap. The sunlight illuminates her face and the train seat, while the blurred view of railway tracks and greenery outside adds to the feeling of peaceful travel. The image captures a quiet moment of reflection and relaxation during a train journey.
  • Two women are sitting together on a bus, smiling and enjoying each other’s company. One woman, wearing a white shirt and sunglasses on her head, looks out the window with a bright smile. The other woman, wearing a gray sweater and dark sunglasses, has her arm around her friend and is laughing. They appear to be having a joyful moment during their journey. The background shows the sunlight filtering through the bus windows, creating a warm and pleasant atmosphere. The image captures a happy, relaxed moment between friends on public transport.

A digital transformation partner for the real world

In the real world, you don’t need big promises about transformation or the endless scoping studies that accompany them. You need progress. By combining deep industry expertise, user research excellence, data-intelligence, world-class engineering and seamless delivery, we’re setting out to prove why it’s time for a new approach to making progress.

Partnering with Valtech for public sector projects means:

  • We're not just a supplier. We're a partner. We work alongside you, developing and growing your teams' knowledge and confidence with tried and tested methodologies for transferring knowledge.

  • Keeping users at the heart of the digital experience. From discovery through to alpha, beta and live, we research, engage and listen to users at every stage.

  • Government standards compliance. We test for quality at every stage to exceed the required service standards so you can be confident that your project will pass assessment every time.

  • Creativity and innovation. Compliant shouldn’t mean dull. Our teams are committed to getting to know the human behind the user so we can address their individual needs and create delight, even in the most mundane of services.

How we can help you with your challenges

Effective industry regulation

New tools, services and applications to help regulatory bodies to manage their business more effectively.

Data improvement and organization

We work with clients’ data to organize it and improve it to enable data-driven decisions and actions.

Grant application service builds

New builds of services that enable citizens or organizations to apply for government funding.

Benefits application service builds

New builds of services that enable citizens or organizations to apply for government services or benefits.

Licence application service builds

New builds of services that enable citizens or organizations to apply for licenses.

Implementation of new policy/legislation

Providing guidance and consultancy using our previous experience to help departments implement new initiatives.

Streamlining to save caseworker time

Rationalization of information feeds, processes and systems to reduce time taken processing cases.

Making sense of complexity

Helping clients find a way forward within multiple options, data sources, stakeholders and requirements.

Running services when live

Support, maintenance and continuous improvement of services that have passed through beta assessments and are live.

Building communities around services

Looking beyond digital to the community of people or stakeholders who use them, building links and encouraging discussion.

Engaged users or customers

Build better and more fulfilling relationships with users and customers, enabling ongoing valuable contact.

Who we work with

Valtech’s work in the public sector spans years and multiple projects. Our public sector clients include:

  • LNER. We increased revenue by 13% with the delivery of a new ticket booking system.

  • Trade Remedies Authority. We delivered a digital vision and strategy that empowers the Trade Remedies Authority to progress toward being a truly digital-first trade remedies authority.

  • UK Policing. We work with the UK’s regional Police Forces to benchmark and improve citizen-facing services and contact centers.

  • The Planning Inspectorate. We serve as the Planning Inspectorate's digital transformation partner, providing comprehensive digital services that support the entire planning and appeals journey.

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The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.

— Diana Guerra, Head of Blue Badge Policy

An established public sector supplier

We are present on all major digital public sector frameworks, including:

We maintain ISO27001 and Cyber Essentials Plus Certification, and we can deploy teams with a range of security clearances.

Contact our specialist team to learn more or to discuss your challenges.

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