Disruption with some GitHub services

Incident Report for GitHub

Resolved

On July 16, 2025, between 05:20 UTC and 08:30 UTC, the Copilot service experienced degraded availability for Claude 3.7 requests. Around 10% of Claude 3.7 requests failed during this time. The issue was caused by an upstream problem affecting our ability to serve requests.
We mitigated by rerouting capacity and monitoring recovery. We are improving detection and mitigation to reduce future impact.

Posted Jul 16, 2025 - 08:58 UTC

Update

We have seen recovery on our provider's side but have not yet confirmed if the issue is fully resolved. We will update our status in the next 20 minutes as we know more.

Posted Jul 16, 2025 - 08:45 UTC

Update

We are experiencing degraded availability for the Claude 3.7 Sonnet model in Copilot Chat, VS Code and other Copilot products. This is due to an issue with an upstream model provider. We are working with them to resolve the issue.

Posted Jul 16, 2025 - 08:21 UTC

Investigating

We are currently investigating this issue.

Posted Jul 16, 2025 - 08:16 UTC