Stop Toggling Between Systems for Patient Info
When voice and EHR systems don’t speak the same language, agents lose time—and patients lose patience. Five9 Fusion for Epic systems eliminates middleware and complexity, embedding call flows directly into EPIC. That means faster resolutions, fewer support tickets, and a cleaner, more compliant architecture your IT team can trust. Get a contact center that works as smart as your Epic platform.
Get More from Your Epic Investment
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Log in Once, Work in Sync
Unify Single Sign-On across Five9 and Epic, eliminating dual authentication and reducing agent friction.
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See Patient Context Instantly
Automatically pop relevant Epic modules—like Cheers, Cadence, or Hyperdrive—inside the Five9 console to boost first-call resolution.
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Call Patients Faster While Inside Epic
Launch outbound calls with one click from Epic. Fewer steps means faster follow-ups and more time serving patients.
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Protect Sensitive Patient Info
Pause and resume recordings as needed—helping support privacy standards and compliance with both HIPAA and Epic workflows.
Built to scale with Epic’s roadmap. Maximize your investment to get more from Cadence, Cheers, and beyond.
Everything We Do Begins and Ends With Our Customers
Real stories, real success. Discover how businesses are transforming CX and AI and human ingenuity. This book showcases real customer stories – pulling back the curtain on how seamless, intelligent, and connected experiences drive growth.
Trusted and used by 3,000+ global customers
Meeting patients where they are in their care journey
Five9 Fusion for Epic powers the entire lifecycle—from the first call to follow-up.