We feel the property looks a bit old and worn out. May require some renovation.

Very attentive and polite staff.

Stayed in July 2023

Lovely ryokan style room. Lovely staff.

Stayed in August 2023

The breakfast was amazing, the ingredients were very fresh and delicious! The service was also fantastic, everyone was very kind and accommodating.

Stayed in July 2023

The traditional beds were not as comfortable as beds I am used to but it was okay for a night. Everything else offset this inconvenience.

I enjoyed Hotel Tsubakino because it was very close to the train station. We were able to walk down a small hill and a around a corner from the train station and there it was! The staff were friendly and had us sit to explain ryokan’s and give us fresh apple juice before showing us to our room. We were able to book the private onset for four people for about $35 USD for an hour and a half. We had two people in the group who are vegetarian and they provided phenomenal traditional Japanese breakfast even with this request. I liked the variety of mushrooms, eggs, soups etc… In the morning we were able to take a taxi to see the snow monkey park. I would stay here again. It was a fun experience!!!

Stayed in June 2023

The only offside about the property was that our room smelled a bit funky. Though we have noticed the same smell in other tatami room in other properties as well. Thus, it could be just that we are not used to it.

We liked the location, the service, the food, pretty much everything was first class. All the staff members were very attentive and polite. We do not speak Japanese well but we got by smoothly with the staff as well :)

Stayed in May 2023

the beds were traditional, felt like sleep on wood and the pillows were very hard.

great location. staff very friendly, onsen was beautiful

Stayed in May 2023

great place, wonderful onsen at the rooftop plus free drinks at the bar in the evening! breakfast was delicious too

Stayed in April 2023

Nothing

Staff spoke English and were professional and friendly. The breakfast, Japanese style, was superb. They have a nightly Sake bar that is great following the Onsen. We took advantage of the rooftop private Onsen and it was so relaxing. The hotel is located within walking distance from the train station, bus station and taxi stand. There were tons of restaurants in the immediate area and the food was phenomenal at all that we tried. The beds were comfortable and the room was extremely large. I will definitely return on my next visit.

Stayed in April 2023

Nothing

Foods, services, location and cleanliness

Stayed in April 2023

There weren't much to do or see or buy within walking distance of the hotel.

The breakfast (and dinner) were stupendous and delicious and very enjoyable. I would like to extend my highest commendation for the service of the staff. They all went out of their way not only to communicate properly but was very attentive and receptive. Highly recommended!!

Stayed in March 2023

Bedding was japanese style which is what we wanted, it is a traditional japanese ryokan after all, but we had to ask for extra mattresses to really get comfortable.

The breakfast was spectacular. We ate here 3 days, one western style and two japanese, all were unique and tasty 10+ tasting style breakfasts. Especially with the difficult we had finding breakfasts elsewhere, this was over the top good. The private onsen was also a real treat, it did cost extra but the hour long soak in a pair of private, outdoors, hot bowls was worth it.

Stayed in March 2023

nothing

big rooms, close to the train station, nice staff, amazing breakfast. Plus they have a nice sake bar in the lobby for the guests and an option to reserve a private onsen

Stayed in March 2023

Friendly staff, great location, delicious traditional breakfast

Stayed in March 2023

Nothing.

Great location! A short five minute walk from the train/bus station. Friendly staff. The private onsen on the roof is highly recommended.

Stayed in February 2023

The on sen was mild and needs renovation

The associates are outstanding and both dinner and breakfast were excellent. The place was very quiet

Stayed in June 2025

The food

The location

Stayed in July 2024

Rooms were tired and there were alot of marks on the walls and doors that made it seem pretty grubby (even though it was clean). The room was too basic for the price

The location, the Japanese breakfast, rooftop onsen and helpful staff

Stayed in July 2024

Loved the onsen and breakfast.

Stayed in December 2023

Beautiful onsens. The view from the public onsen was one of the highlights of my trip, so relaxing and stunning. The private onsen was amazing too! If you’re looking for a beautiful onsen - definitely stay here. Futon was incredibly comfortable. Hotel was also very close to the train station which was convenient considering the journey to Yamanouchi can be long for some.

Stayed in December 2023

The room had a very strong smell of grass.

Great staff and location

Stayed in September 2023

No hot water in any of the showers (boiler broken).

Great staff. Lovely room.

Stayed in November 2023

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025