The bed. Not at all comfortable.

Very modern with an upbeat vibe. Excellent breakfast.

Stayed in August 2022

during our 3 nights stay, we've faced an issue with the AC were it wasn't working as it should be. However, Mr. Singh (from reception) tried his best to fix it with no luck and he offered us to change the room for 1 night to call the technician to fix it. although they did not fix the issue but at least they expressed their intention to try comforting us during the stay and because we went on the peak summer they couldn't offer us to change the room except for 1 night

The hotel location is simply in the heart of Interlaken, the staff were quite supportive specially Mr. Singh who helped us on the AC issue we faced during our stay the room is clean and beautiful, and they have free activities everyday to book (we've booked a family rafting adventure which was very good to do)

Stayed in July 2022

Wi-Fi is appalling. Most of the time it didn’t have any connection to the internet. The air-con was also very poor and didn’t seem to make the room cooler which we really needed when the weather was in the mid 30s.

Good location and clean. Breakfast was good.

Stayed in August 2022

some reception staff are impolite, but to be honest rest of reception are good and helpfull

location in the center of interlaken and breakfast

Stayed in August 2022

I was so pleased The Hey, family all enjoyed , just ashamed only 1 night , we should come early to The Hey if we knew. Fews night before we are not happy with hotel in other city .

Stayed in August 2022

Not recommend to stay in Summer time due to no air-conditioning, hard to sleep well despite a fan was provided.

Location

Stayed in August 2022

room was ok but it didn't have a mini fridge and the staff where not friendly

breakfast was so nice and for no extra charge

Stayed in July 2022

size of the rooms

location

Stayed in August 2022

I booked via booking.com using two different accounts for the same room type and date. But when I checked in, the front desk never asked me and confirmed my two bookings. Eventually, I need to settle two bookings but only stay in one room. If the front desk confirmed with me during my check-in, I may have saved one room fee.

Stayed in July 2022

good location just 5 minutes walk from train station

Stayed in July 2022

the sound from outside like people talking because under my room is a lot of restaurant .

the staff is friendly and they are smile all time . location . clean room design .

Stayed in August 2022

that the family room didn’t have an option to accommodate 5. it is big enough.

the room was great

Stayed in July 2022

a bit pricey and the AC was not that good considering that we were in a heat wave

clean and the location is very convenient

Stayed in August 2022

My room layout is not good: The chair blocks the bathroom door, so I have to put my chair in every time I want to go to the bathroom. The power extension is stuck with a velcro "unstably" at one side of the desk, which makes some of the plug-ins constantly fail. The sink is not deep enough to fill in the kettle (i.e., I had to tilt the kettle to an angle that only allows the kettle to be half filled). Finally, it is a bit inconvenient with no fridge in the room.

The hotel is well-located with various shops, restaurants and bars nearby and is very close to a bus stop connecting quickly to Interlaken West station (which is in the walking distance). It is clean and beautiful. Dinning area is beautiful too and has a good view. Air-conditioning in the room is comfortable, which is super important in summer!

Stayed in August 2022

We had a family room and on Booking it allowed us to select if we wanted with or without bunk-beds, we selected without. Later after we had done the booking we received a message from the hotel saying that all family rooms have bunkbeds. We paid CHF536 for 1 night with 4 people incl. breakfast, but the top bed of the bunk-bed was not comfortable with a very thin mattress and the bathroom ventilator and shower were not up to our cleanliness standards. In the hotel we also didn't find any conditioner or body lotion. The luggage carts does not fit into the elevator meaning you have to leave it on the ground floor and then carry your luggage out yourself(not a huge deal but kind of a silly thing)

The location was excellent - right in the middle of Interlaken in between East and West. It allowed for easy access to all the restaurants, shops and the old city. The hotel was supportive with parking, as we were not aware there was a small facility on site. The lobby and restaurant are full of art and the atmosphere is very creative and international. The hotel offers an amazing buffet breakfast with fruits, taps (e.g. grilled auberge, olives), cheese, fish, breaks and more. The room is spacious and also has a kettle and coffee maker which is convenient.

Stayed in July 2022

The photos were a bit misleading, however, the rooms were decent.

Stayed in July 2022

Where to start? Wrong key card for an occupied room, when we entered the room the guests’ possessions clearly visible. Thankfully no one in or anything else going on as we opened the door. Air con set at 22 degrees, in line with local regulations. Staff delivered a fan as so hot. Guests complaining about the air con. Booked a double room and with a bath as in the description. I can imagine the hotel replying that there is a bath or shower. I booked a room with a bath. Simple. The room was not in line with what I booked. Very different from the booking.com photos. Misleading. No privacy whatsoever. Curtains had to be closed in the room due to being overlooked by an apartment block opposite and people sat on their balconies. Glass isn’t obscured from outside. I checked, you can see in from the street. Room very small, twin beds pushed together, separate single duvets. Room grubby, space in the bathroom is tiny. Mould on shower wall. Heard guests complaining about their rooms. Breakfast; simple. Flooring under some tables unclean and a hazard. Bizarre experience at breakfast witnessing member of staff scolding an 8-year-old child over asking for help to get a hot chocolate from the machine. Staff approaches the family stating ‘this isn’t table service; I am not here to serve you’. The waitress does her best to not let the mother get a word in, impolite, unprofessional, raising her voice for all to hear. Family leave and on the way out speak to the supervisor who is even ruder, repeating that they are not here to serve! Staff are now having a go at the mother, like they in the supermarket. We are so disgusted that we decide we are done and leave. What a place. Switzerland is very expensive but after taking a walk a few hundred metres from the Hey Hotel we then discovered far, far nicer places for much less. Hopefully this covers what we didn’t like at the Hey HoHell.

The mountains. And leaving.

Stayed in June 2025

rooms to small and not clean

location

Stayed in July 2025

Small rooms, small bathrooms. Paid for air conditioned rooms but it was no good . It was hot inside the room

The only good thing about the property is the location

Stayed in June 2025

They advertise AC but let me be clear, there is NO AC in the rooms. The hallway was slightly cooler but the rooms were much hotter. Yes, we asked for fans. Yes, we opened windows... But it didn't cook until spring 3am and by 6am you could hear the kitchen banging dishes.

Room was a nice size for family of three, including the bathroom. The lobby, bar and restaurant are beautiful. Laundry services in the one end of the building which is very useful.

Stayed in June 2025

The room, not worth the value.

Stuff is friendly. Place is set at the center of pretty much everything in Interlaken. That is what I think it is good for.

Stayed in June 2025

They mentioned in booking website that the facility are an air conditioned , but in reality, there was no air condition in the most of the rooms, one of the stay (Tunisian guy working in the Night Shift ) scammed me by transfer me for another room after a 10 minutes argument and then he shut off the AC in my room, + bad cleaning (hair in the bedsheet)

Nice location, very easy access to downtown

Stayed in May 2025

The bed was absolutely small couldn’t sleep well. The AC wasn’t working.

The location

Stayed in May 2025

Almost certain it’s a wood frame building, can hear people in the room next to you (vent was in our bedroom and directly connected to room next door) and can hear people jumping above and walking, make sure to pick top floor.

Good location, option to adjust temperature, great when it gets hot, balcony with nice views, staff were helpful when needed.

Stayed in May 2025

No complaints

Great location, super clean room and breakfast was very good.

Stayed in April 2025