194 Queen Street West, M5V 1Z1 Toronto, Canada
#95 of 117 hotels in Toronto
Guests' ChoiceBased on 927 hotel reviews
7.5Cleanliness
7.6
Comfort
7.5
Location
9.3
Facilities
7.0
Staff
8.7
Value for money
7.7
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Vivien
Hong KongNo lift
Location is superb
Stayed in September 2024
Reviewed: 27 September 2024
Timothy
United StatesNone to speak of.
Staff was very friendly. The were excited when they learned of my disdain for the Montreal Canadiens.
Stayed in September 2024
Reviewed: 23 September 2024
Gwendolyn
CanadaThe day reception clerk was exceptionally welcoming, and we appreciated his efforts to make sure we saw the best of what Toronto had going this weekend. Storing our bags for us after checkout was smoothly and happily accommodated.
Stayed in September 2024
Reviewed: 23 September 2024
Lis
United KingdomSmallest double we've ever had. Tiny room. Noisy AC. You couldn't have it on at night. It was a particularly humid night so very sweaty. No lift. No tea/coffee making facilities in the room. Breakfast not available until 9.30.
It was a great location. It was clean. Good atmosphere out of the room. Good shower in the private bathroom. Convenient for main rail station. Whatever you read about what we didn't like, remember you get what you pay for. And it was inexpensive for the location. If breakfast not booked you can still have tea, coffee and toast. Hair dryer in room.
Stayed in September 2024
Reviewed: 15 September 2024
Mandy
AustraliaRooms are small, and lots of stairs.
Great location, with private rooms available.
Stayed in August 2024
Reviewed: 13 September 2024
Bang
IrelandWIFI is not stable. it seems they are in the aisle not in the room. No reception in the night.
Excellent location, good AC, new bathroom
Stayed in August 2024
Reviewed: 13 September 2024
Jill
United StatesStandard things that was missing was a mini fridge and microwave... most accommodations that have "shared" facilities have options that replace what's missing... like a common area with TV's OR common kitchen area to store bought food... for those with special diets... unfortunately NO options make it
I thought the bathroom was only "shared" with one other room but the bathing bathroom was only ONE per floor... I don't usually eat a breakfast so this topic doesn't apply for me but the Coffee was nice to have complimentary... Location was excellent!
Stayed in September 2024
Reviewed: 12 September 2024
Murielle
CanadaWe were able to stay in the budget, standard and deluxe rooms in our stay and there is quite a difference between the lux and basic rooms. Freshly renovated and working windows. I think budget was great for the price and was charming
Location was great and so was the jazz.
Stayed in September 2024
Reviewed: 10 September 2024
Irene
United StatesVery noisy. The jazz bar ends fairly early but there are other nightclubs nearby that are super loud. My room was close to Queen St. maybe that affected it. The room is tiny, but was perfect for one person. The hotel desperately needs to change the gross carpet in the hallways…
Great location! Had breakfast at the adjoining bar/restaurant. Food was good at a great price. Hotel customers get free coffee and toast.
Stayed in September 2024
Reviewed: 9 September 2024
Ryan
CanadaMy card got demagnetized a number of times, which was a little annoying.
Right next door to so many quality shops and restaurants, not to mention over the Rex Jazz Bar. Staff were very good about replacing my card whenever it got demagnetized.
Stayed in June 2024
Reviewed: 6 September 2024
David
United StatesI had trouble using the knob in the shower to get hot water. One of the staff will look into the situation. He will no doubt discover if there swas something machanic or just user error.
Breakfast at the bar was excellant.
Stayed in September 2024
Reviewed: 30 August 2024
Caldwell
United KingdomRoom was very basic.
Great central location, lovely relaxed vibe with good live music.
Stayed in July 2024
Reviewed: 28 August 2024
Jan
NetherlandsGreat location, shower was great as well.
Stayed in August 2024
Reviewed: 24 August 2024
Karen
CanadaShared facilities .
Location , homey & quiet
Stayed in August 2024
Reviewed: 19 August 2024
Cristiana
PortugalDidn't have elevator, but we expected it and didn't have any big sized luggage to carry upstairs.
Very good location. Shoutout to the lovely cleaning lady who let us borrow her own kettle for much needed late night ramen. Thank you so much!
Stayed in August 2024
Reviewed: 10 August 2024
Jaelyne
CanadaThe window couldn't open, (but at least there was AC.) It was slightly dusty in some spots.
The room was a good size for one person. The bed was firm but still comfortable. The shower got nice and warm.
Stayed in August 2024
Reviewed: 7 August 2024
Randy
CanadaWOULD PREFER PRIVATE BATHROOM
WALKING DISTANCE FROM EVERYTHING AND THE BREAKFAST WAS DELICIOUS!!!!!!!!!
Stayed in August 2024
Reviewed: 5 August 2024
Wayne
CanadaA small bar fridge in the room would have been convenient for beverages and fresh fruit snacks
Location
Stayed in August 2024
Reviewed: 4 August 2024
Maureen
IrelandBreakfast beginning at 930. I missed it both days. I also had an unfortunate experience with a member of the wait staff. I bought a pint and asked if I could add a tip. It was $11 and I wanted to pay $14. Instead, they added a $14 tip. I acknowledge that I was not clear enough and that I could have protested. However, she should have asked for clarification.
The room was small but completely comfortable and functional. I could open the window and listen to the music. Loved it!
Stayed in July 2024
Reviewed: 4 August 2024
Maurice
CanadaThere's no mini fridge to store drinks and food
Stayed in August 2024
Reviewed: 3 August 2024
Laurence
CanadaThe fact that I couldn't stay long
I like the jazz atmosphere at breakfast
Stayed in July 2024
Reviewed: 29 July 2024
James
United KingdomMy room was on the street, so a fair amount of traffic noise. I found it ok, but take care if you want complete quiet.
Very straightforward hotel. Unpretentious but all the essentials were there. Very clean room, effective AC and good shower. Wi-Fi fast with good connection. Really liked the jazz & blues bar - high quality music, friendly venue.
Stayed in July 2024
Reviewed: 25 July 2024
Richard
NetherlandsNot that much.
Good music in the bar and excellent food
Stayed in July 2024
Reviewed: 24 July 2024
Teresa
United KingdomHad not realised there was no lift, but the exercise was good for me! and the staff were very helpful with my suitcase.
The staff were excellent. The bar and jazz brilliant. Room could have done with a lick of paint.
Stayed in July 2024
Reviewed: 23 July 2024
Rena
ItalyVery unique and cool place in the heart of Toronto. Very helpful and friendly staff. Rooms where very basic but clean. The whole house has an artistic spirit and the neighbourhood is nice with many small shops and restaurants. We walked everywhere, even not too far to walk from Unionstation. We travelled with our 3 year old who enjoyed the all ages jam session at the Rex as well as the extra folding matress and his glas of milk for breakfast. Breakfast (coffee and toast) was served in the club or on the terrace. It was also possible to store our luggage on our day of departure. Thank you Rex!
Stayed in July 2024
Paris, France
Istanbul, Turkey
Vasiliki, Greece
Riópar, Spain
Padstow, UK
Grand-Mère, Canada
Cabo Polonio, Uruguay
Hoofddorp, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content