The email spams

The freedom of self check in at any time

Stayed in September 2022

For the price that I pay $300+ a night is a total rip off bathroom that you have to share with a bunch of people and it's not clean

Location is great. Easy checkout checkin

Stayed in September 2022

Tiny dining area. Noise from the street.

Super Clean, friendly staff, the location and the rules.

Stayed in September 2022

Room was super small, and the beds not comfortable. There was also a very loud ventilator in the room. The kitchen and common sitting area was super small too, forget about using it if someone else is already doing so. Overall, found it quite pricey for the services you get, and I would not stay here again.

Mainly the location really. And the free parking (we found a space luckily, but it is not big)

Stayed in August 2022

cleanliness

location

Stayed in July 2022

I stayed for 12 nights in the hostel together with my sisters. No value for money. Reception and payment: I tried to settle the full payment one month before check-in. I contacted the hostel by email & phone and did not get any help to settle the payment in advance. At check-in, there was nobody at the reception, so I contacted the staff by email & phone every day to settle the payment with no response. On the third day, I received a notification that the access code was going to be cancelled if I didn't settle the payment within one hour. I was on the road with no phone reception and had to deviate from my itinerary to call the hostel and ask about how to settle the payment, something I had been asking for a long time. The hotel staff was rude and said that he was going to wait for me at the hotel to settle the payment. I could settle the payment in person on that day very late at night, but the whole ordeal could have been prevented. Check-in: The reception staff, Trevor, was very rude and he did not make any effort to answer my questions or provide any help when needed. Until the third night we received the instructions of how the hostel works and the facilities that we could use. The staff, Trevor, lives at the hostel but he is not easily reachable in person, by phone, or email. I experienced issues with the payment and saw other guests that were struggling to get their room and bed number because they could not contact the staff, who was actually staying at the hostel. Cleanness: The rooms were dirty, particularly under the bed. The bathrooms and kitchen were also very dirty. Common areas were very small. There were dirty bed sheets on the floor in the laundry room and towels and bedsheets on the tables in the kitchen. The lockers were not big enough for a normal size backpack. The hostel staff allowed other people to stay on our beds without telling us! Also, the hostel staff, Trevor, organized parties that went on after 3am. It was very noisy.

The location of the hostel is excellent. It is very well connected, and there is a bus stop right around the corner.

Stayed in August 2022

The room/bed so small..crowded of people.There should only be 4 people staying in 1 room.

Stayed in August 2022

I really liked the room and how there were curtains to add to the individuals privacy. Bathroom was a really good size too. Location was perfect-right by the bus stop needed for Banff.

Stayed in August 2022

Out of date, window didn’t work properly, got there after staff no longer answers (contactless entry if any issues good luck)!

Location was good if you wanted to take in Banff party life, attached bar and right down town.

Stayed in August 2022

room was dirty when we check in....

Stayed in July 2022

Not super clean, very loud noise downstairs, old facilities

Great location, good value

Stayed in July 2022

the manager was drunk the night before we arrived. thank goodness the cleaner was thereby the time we arrived the next day because codes to rooms didn’t work and we would have been up the creek without Jhoti

proximity to the folk fest and reasonable cost.

Stayed in August 2022

dirty, no reception, phone number not working, smelled disgusting, horrible place and too expensive for the lack of everything

absolutely nothing except the location downtown

Stayed in July 2022

Not many place to park my car, the lot always full.

The room was soundproof, hardly heard anything from the outside.

Stayed in June 2025

the staff

location

Stayed in March 2023

hospitality

Stayed in December 2022

Other guests were not very clean and it seemed like there was only one cleaner who was doing their best but they could maybe have done with some more staff. . We had a slight problem with our arrival time and though it wasn’t a problem it was very difficult to get in touch with the owner.

Well located, right on Main Street, bed was comfortable and room was nice and private.

Stayed in August 2022

Cold room, no place to put clothes, no hooks or hangers, no shelves or drawers. Extremely expensive room for a hostile, but located at the busiest point at the top of the stairs and near the busy loud kitchen. How can you charge so much money and then locate the private room near all the activity? Also no real lobby or comfortable space to sit outside of the room. No chair in the room. Prices were inflated to double because it was a long weekend. Noisy because of the music right below the kitchen which was right beside our room at night. The email about check-in was incorrect in a number of ways. It was a rainy day and we were stuck outside for a while trying to figure out how to get our luggage in. No one answered texts, the person named any email Trevor didn't even work there, the instructions about how to get in with the code and some kind of screen the door was inaccurate.

Bed was fine, bathroom was okay, reception staff was good.

Stayed in May 2025

There is no HOT shower. And if the hostel requires us to take off our shoes at the entrance, they should provide slippers. At least for the toilet. I felt uncomfortable going to the bathroom barefoot.

Good location with free parking

Stayed in September 2023

Extremely dirty, beds are shaky, curtains are broken One day in the shower was only cold water Towels, toilet papers, body wash were missing

Location

Stayed in July 2023

loved it all

everything !

Stayed in March 2023

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in June 2025