Unavoidable noise from trains which we became accustomed to. Lack of bathroom plug. Ugliness of Flinders street and environs but the Grand had a good aspect within Spencer Street.

Spacious, comfortable, clean, quiet, and well appointed room in a beautiful classic building. Staff very friendly and we were assisted by Denis especially.

Stayed in December 2024

The hotel is near a train track, so the rooms are not very quiet. The corridors are too long, so it is a long walk from the elevator to the room. Cleaning services are only available every other day. The location of the pool is inconvenient.

It is in a central location. The hotel's unique architecture has an interesting history. The staff is excellent, invaluable, polite, and efficient. The room is huge.

Stayed in November 2024

Parking can be tricky

So handy to everything and such a beautiful old building. Bed was comfy.

Stayed in November 2024

I honestly don't think there was anything that my daughter or I disliked.

I was completely over whelmed with the kindness, support and care that both the senior receptionist and owner showed me and my daughter, and her friend. My daughter had some struggles that she was dealing with, and the care and love that was shown to me with the booking, and to my daughter during her stay was absolutely exceptional. I can not thank the staff enough !! I will be telling all my family, friends and colleagues about this amazing hotel and the exceptional service that we received. I have made another booking for my daughter and her friend for New Years Eve, and knowing that they will be safe at the Grand Hotel makes me feel so much better.

Stayed in December 2024

nothing!! all great

the character and charm of the beautiful old building. the bed. the staff. the personal note and chocolates on arival!

Stayed in December 2024

Our second stay. Everything was perfect as always. Super kind and helpful staff. We can't wait to come back again.

Stayed in December 2024

Close to Station, tram stop to city centre and Churches

Stayed in November 2024

The hotel was great but very dated

Stayed in November 2024

Nothing was wrong with the property

Friendly staff very friendly

Stayed in November 2024

Not much car parking. Also the air conditioning vent in the bathroom was very dirty 🤢

Stayed in November 2024

Staff

Stayed in November 2024

Bed was too soft.

The maintained look, feel & history of the exterior and interior. Friendly staff. Welcoming note & chocolates. Plenty of space (2b/r apartment) Double glazing kept the room very quiet

Stayed in November 2024

Hotel owner was lovely and room was well kept and spacious

Stayed in November 2024

The location is THE BEST. Perfect if you need to attend concert or sporting events. 5 min walk to Marvel. The building is just amazing. Value for money is brilliant.

Stayed in November 2024

Great location with spacious room and very comfortable bed.

Stayed in November 2024

Everything

Stayed in November 2024

Only 1 entrance

Location was fantastic

Stayed in November 2024

N/a

Denis was extremely helpful,

Stayed in November 2024

Always enjoy staying in a place with character and a little history. Excellent service and welcoming atmosphere. Staff were exceptional.

Stayed in November 2024

Booking through Bookings.com - make your bookings directly through the establishment

Amazing service from check in to check out... exceptionally clean room, great facilities and perfect central location. Highly recommended, our preferred hotel whilst in Melbourne for both business & leisure purpose!

Stayed in November 2024

I didn’t like leaving haha

The staff were amazing!

Stayed in November 2024

Some noise from railway so would request a room on other side of hotel if a light sleeper

Fabulous historic building with roomy apartments. Amazing hallways and grand staircase. Laundry facilities free to use. Nice pool and spa and lovely courtyard area. Handwritten welcome card and chocolates. Fabulous location and wonderful staff. The gentleman owner made us feel so welcome. Would definitely stay again.

Stayed in November 2024

The pillows! They are way too soft for me and I woke with a slight headache. They are perfect for my partner so it's an individual thing but 2 soft and 2 firm pillows on the beds would solve that problem.

Beautiful old building situated close to everything you need to get to in Melbourne. You can either walk, tram or train it. A stone throw from Southern Cross Station. We arrived 2 hours early and although not expecting to get into our room early, Denis was very kind and we were able to which was very much appreciated. I love the welcome card and chocolates left, a lovely personal touch and so nice that the time is taken to hand write this. Not very common to have something so personal these days! I can't fault this place and it is definitely our "go to place" when staying in Melbourne. Wouldn't bother looking for anywhere else and look forward to our next stay here.

Stayed in November 2024

Excellent location and great room.

Stayed in October 2024

nothing

It is within walking distance to everything including the casino.

Stayed in October 2024