Cancel your Google Store subscription

1. Go to the Subscription management page.
2. Sign in with your Google Account.
3. On the “Subscriptions” page, select the subscription you want to cancel.
4. On the right, select More Cancel subscription.
   • You’ll find how much you’ll be charged.
5. To complete your cancellation, select Cancel subscription.

Tip: When you cancel Nest Aware subscription, you’ll lose your sound detection clips and any videos you haven't saved. Before you cancel, learn how to save important clips.

Cancel your Pixel Pass on Google Store

1. Go to the Subscription management page.
2. Sign in with your Google Account.
3. On the “Subscriptions” page, select Pixel Pass.
4. On the right, select More Payment Cancel subscription.
   • You’ll find how much you’ll be charged.
5. To complete the cancellation, select Cancel subscription.

Nest Aware 2nd gen users

You can stop the automatic renewal of your subscription for Nest Aware 2nd gen. Your subscription renewal will stop at the end of your billing period. You can do this when you disable auto-renewal in your Google Store account on the Google Store Subscriptions page. You’ll still get the Nest Aware service until your billing period ends, but you can choose to turn off specific Nest Aware features in the Google Home app settings anytime you want.

When your subscription ends, your video history is deleted and sound clips are deleted over time.

Tip: Even if you didn’t use the service or turn off Nest Aware features, the Nest Aware 2nd gen service can’t be refunded.

Nest Aware 1st gen users

You can stop your Nest Aware 1st gen subscription any time when you log into your Google or Nest account and select "Cancel Subscription." Unpairing a Google Nest device from Nest Aware won’t stop your subscription.

Unless you bought a prepaid subscription, we’ll give you some money back from the day after you cancel to the end of your billing period.

The policies below apply only to users located in the European Economic Area and the UK.

Nest Aware 2nd gen users

Cancel your subscription

If you bought Nest Aware 2nd gen, you can stop auto-renewal of your subscription. Your subscription renewal will stop at the end of your billing period.You can do this when you stop the auto-renewal in your Google Store account on the Google Store subscriptions page. You’ll still get the Nest Aware service until your billing period ends, but you can choose to turn off specific Nest Aware features in the Google Home app settings anytime you want. Even if you didn’t use the service or turn off Nest Aware features during your final billing period, you won’t get your money back.

Right to cancel subscription services

By law, users have the right to cancel a contract for the services and subscriptions for 14 days after they first buy it. The easiest way to use this right is to ask for your money back and contact Nest Aware customer support. You can also write us a letter with this model withdrawal form. After the first 14 days, you won’t be able to get your money back, unless the service is broken as explained below.

Broken services

Google doesn’t give refunds for the Nest Aware 2nd gen service unless the service is:

• Broken
• Doesn’t match its description
• Not available
• Where law requires to give a refund

To stop your subscription and ask for your money back for one of these reasons, contact Google Nest support.

Nest Aware 1st gen users

Cancel your subscription

If you bought Nest Aware 1st gen, you can stop your Nest Aware subscription when you log into your Google Account and select "Cancel Subscription." Just unpairing a Google Nest device from Nest Aware won't stop your subscription.

Unless you bought a prepaid subscription, we'll give you some money back from the day after you cancel to the end of your billing period.

Broken services

If your older gen Nest Aware service is broken, you can ask for your money back anytime. If your service isn't working, contact Google Nest Support.

• For 6-month memberships with a new device purchase, it’ll end right away, and your order will be canceled.

• For 6-month memberships with a new device purchase, it’ll end after we get the device.

• You’ll still be able to use Fitbit Premium until the end of your trial period.
• Once your trial ends, you won’t be charged for recurring subscriptions and you won’t be able to use Fitbit Premium anymore.

• You can cancel your Fitbit Premium subscription any time you want.
• You’ll only stop future charges for your Fitbit Premium subscription.
• You won’t get your money back for the current billing period you paid for.
• You’ll still be able to use Fitbit Premium until the end of that billing period.

You have to keep your Pixel phone.

• You’ll be charged a little bit less money based on:
  • What you originally paid
  • Any discounts you got
  • How long you've been subscribed
• After the current billing period, your subscription ends.
• Your Preferred Care plan ends and you’ll get some money back.
• For the Google services that were included, you won’t get any money back.

• Learn more about the standard return policy.