When customers visit your Business Profile on the Google Maps app, they can post a photo update. Photo updates from customers can highlight things like changes to your business hours, seasonal menus, and new products or services.
Understand customer photo updates
A photo update includes one or more photos, with or without text. Customers can write only one review for your business, but they can post multiple photo updates.
Tip: You can't stop customers from posting photo updates, but you can report inappropriate photos. Learn how to report inappropriate photos or videos on your Business Profile.
Find photo updates by customers
Important: You can find photo updates only on the Google Maps app.
- On your mobile device, open the Google Maps app
.
- At the bottom right, tap Business.
- Tap See Business Profile
Updates
Tips:
- You can also find photos from photo updates in the “Photos” tab on all platforms and devices.
- You can add your own updates in the “By Owner” section of the “Updates” tab. Learn how to create and manage posts for your Business Profile.
Reply to a customer’s photo update
Important: You can reply to photo updates only on the Google Maps app.
- On your mobile device, open the Google Maps app
- At the bottom right, tap Business.
- Tap See Business Profile
- Find the photo update you want to reply to.
- Tap Reply.
Report an inappropriate customer photo update
Important: You can report photo updates only on the Google Maps app.
If you find a photo update that violates Google policies, you can report it for removal. Learn more about Google's content policies.
- On your mobile device, open the Google Maps app
- At the bottom right, tap Business.
- Tap See Business Profile
- Find the photo update you want to flag.
- Tap More
- Select the type of violation you want to report.
- Example: “Spam” or “Profanity”
- Tap Submit.
Tip: If you want to report only a specific photo in a photo update, you can report it from the "Photos" tab. Learn how to report inappropriate photos or videos on your Business Profile.