The AI agent platform for enterprise

The Sendbird AI agent platform helps businesses create omnipresent, personalized, and effortless support experiences that feel human. We empower companies to build intelligent AI agents that can perceive, act, and adapt—just like your teams' agents. By combining omnichannel AI with Sendbird’s battle-tested, award-winning communication APIs, Sendbird enables companies to deploy AI agents that resolve issues, engage customers, and build lasting relationships at scale.

The Sendbird AI agent platform helps businesses deliver fast, cost-efficient support while elevating the customer experience. Automating routine inquiries and intelligently routing complex cases reduces support costs, increases resolution rates, and drives higher CSAT. Built on a communication platform that powers 7 billion conversations each month, Sendbird is enterprise-grade, secure, and built to scale – empowering brands to create frictionless, high-impact customer service across any channel.

Unlike traditional chatbots, which rely on rigid scripts and decision trees and often fail when conversations deviate from predefined paths, the Sendbird AI agents, by contrast, understand intent, hold context, take action, and adapt over time. They deliver natural, human-like conversations, resolve complex issues, and escalate seamlessly when needed—offering a smarter, more reliable experience that scales with your business.

Yes. Sendbird AI agent integrates with SMS, email, WhatsApp, and other primary channels like in-app chat, web, and social messaging platforms. These omnichannel capabilities ensure your AI agent is always available where your customers are.

Yes. Sendbird AI integrates with leading customer support platforms like Zendesk, Salesforce, and Freshchat to enable seamless live agent handoff. It also supports third-party knowledge base integration, ensuring your AI agent can access and surface the correct information in real time. This tight integration helps deliver faster resolutions, more intelligent automation, and a smooth transition between AI and human support.