Failure to download some of the episodes and series #44
Description
Greetings, so I'm new to the whole arr suite of apps, and after struggling with some issues that were caused by my setup (Nvidia shield running a plex media server on a network shared drive), and fixing them by not running Sonarr, Radarr and Bazarr as services (I stopped the service for bazarr and now launch the py script instead using a bat file and it works fine), and that allowed me to access my network shared drives, however, I noticed that it fails in some cases.
I could be mistaken, but most of the episodes and the series it fails to download subs for are titles that have some characters like apostrophe, columns, interrogation points etc. or the it could be that the path is a bit too long, does anyone know what could cause this issue?
Here's a snippet of some of the cases it fails on:
+-------------------------------------------------------+
| Please report any bug or feature request at |
| https://github.com/ratoaq2/knowit/issues. |
+-------------------------------------------------------+) trying to get video information for this file: \\192.168.1.92\Storage1\Media\Anime\Series\KonoSuba – God's blessing on this wonderful world!! (2016) [tvdb-303867]\Season 01\KonoSuba – God's blessing on this wonderful world!! (2016) - S01E09 - 009 - Gods Blessing on This Wonderful Shop! [HDTV-1080p][10bit][x265][AAC 2.0][EN+JA].mkv
2022-08-31 00:53:40,496 - root (4a28) : ERROR (utils:53) - BAZARR Error (+-------------------------------------------------------+
| KnowIt 0.4.0 |
+-------------------------------------------------------+
| pymediainfo |
| |
| |
| C:\Extra Tools\FFmpeg\bin\ffprobe.EXE |
| v2022-05-26-git-0dcbe1c1aa-full_build-www.gyan.dev |
| |
| |
| enzyme |
| 0.4.1 |
+-------------------------------------------------------+
| provider: ffmpeg |
| ffmpeg: C:\Extra Tools\FFmpeg\bin\ffprobe.EXE |
| profile: default |
+-------------------------------------------------------+
Traceback (most recent call last):
File "c:\programdata\bazarr\bazarr\../libs\knowit\api.py", line 59, in know
result = provider.describe(video_path, context)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 218, in describe
data = self.executor.extract_info(video_path)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 79, in extract_info
json_dump = self._execute(filename)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 113, in _execute
return check_output([self.location, '-v', 'quiet', '-print_format', 'json',
File "C:\Users\Aissa\AppData\Local\Programs\Python\Python310\lib\subprocess.py", line 420, in check_output
return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
File "C:\Users\Aissa\AppData\Local\Programs\Python\Python310\lib\subprocess.py", line 524, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '['C:\\Extra Tools\\FFmpeg\\bin\\ffprobe.EXE', '-v', 'quiet', '-print_format', 'json', '-show_format', '-show_streams', '-sexagesimal', "\\\\192.168.1.92\\Storage1\\Media\\Anime\\Series\\KonoSuba – God's blessing on this wonderful world!! (2016) [tvdb-303867]\\Season 02\\KonoSuba – God's blessing on this wonderful world!! (2016) - S02E10 - 020 - Gods Blessing on This Wonderful Party! [HDTV-1080p][10bit][x265][AAC 2.0][EN+JA].mkv"]' returned non-zero exit status 1.
+-------------------------------------------------------+
| Please report any bug or feature request at |
| https://github.com/ratoaq2/knowit/issues. |
+-------------------------------------------------------+) trying to get video information for this file: \\192.168.1.92\Storage1\Media\Anime\Series\My Teen Romantic Comedy SNAFU (2013) [tvdb-267435]\Season 01\My Teen Romantic Comedy SNAFU (2013) - S01E10 - 010 - The Distance Between Them Remains Unchanged as the Festival is Becoming a Carnival [HDTV-1080p][10bit][x265][AAC 2.0][EN+JA].mkv
2022-08-31 00:52:48,460 - root (4a28) : ERROR (utils:53) - BAZARR Error (+-------------------------------------------------------+
| KnowIt 0.4.0 |
+-------------------------------------------------------+
| pymediainfo |
| |
| |
| C:\Extra Tools\FFmpeg\bin\ffprobe.EXE |
| v2022-05-26-git-0dcbe1c1aa-full_build-www.gyan.dev |
| |
| |
| enzyme |
| 0.4.1 |
+-------------------------------------------------------+
| provider: ffmpeg |
| ffmpeg: C:\Extra Tools\FFmpeg\bin\ffprobe.EXE |
| profile: default |
+-------------------------------------------------------+
Traceback (most recent call last):
File "c:\programdata\bazarr\bazarr\../libs\knowit\api.py", line 59, in know
result = provider.describe(video_path, context)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 218, in describe
data = self.executor.extract_info(video_path)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 79, in extract_info
json_dump = self._execute(filename)
File "c:\programdata\bazarr\bazarr\../libs\knowit\providers\ffmpeg.py", line 113, in _execute
return check_output([self.location, '-v', 'quiet', '-print_format', 'json',
File "C:\Users\Aissa\AppData\Local\Programs\Python\Python310\lib\subprocess.py", line 420, in check_output
return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
File "C:\Users\Aissa\AppData\Local\Programs\Python\Python310\lib\subprocess.py", line 524, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '['C:\\Extra Tools\\FFmpeg\\bin\\ffprobe.EXE', '-v', 'quiet', '-print_format', 'json', '-show_format', '-show_streams', '-sexagesimal', '\\\\192.168.1.92\\Storage1\\Media\\Anime\\Series\\My Teen Romantic Comedy SNAFU (2013) [tvdb-267435]\\Season 01\\My Teen Romantic Comedy SNAFU (2013) - S01E11 - 011 - And So the Curtain on Each Stage Rises and the Festival is Festivaling Its Very Best [HDTV-1080p][10bit][x265][AAC 2.0][EN+JA].mkv']' returned non-zero exit status 1.