---
id: features
title: Features
---

---

## Overall Product Specifications

| Feature                 | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | Botpress Open Source | Botpress Enterprise |
| ----------------------- |   | :------------------: | :-----------------: |
| Downloads               | <a href="https://botpress.com/docs/overview/quickstart/installation" target="_blank" rel="noopener noreferrer"> Available via source code, binary, or Docker image</a>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |          ✔           |          ✔          |
| Deployment              | <ul><li><a href="https://botpress.com/docs/overview/quickstart/installation" target="_blank" rel="noopener noreferrer"> On-premises or Virtual Private Cloud (VPC)</a></li><li>Botpress cloud (shared multi-tenant environment) – Botpress Enterprise only – Q1 2022</li><li>Version tracking & availability, changelog, download mechanism</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |          ✔           |          ✔          |
| Operating Systems       | <ul><li><a href="https://botpress.com/docs/overview/quickstart/installation" target="_blank" rel="noopener noreferrer">Self hosted on-prem</a>: Linux (for Ubuntu, Redhat, and Centos), Mac, Windows</li><li>Self hosted platform-as-a-service & virtual private clouds - cloud agnostic: <a href="https://botpress.com/docs/going-to-production/deploy/aws" target="_blank" rel="noopener noreferrer">AWS</a>, <a href="https://botpress.com/docs/going-to-production/deploy/digitalocean" target="_blank" rel="noopener noreferrer">Digital Ocean (one click)</a>, Heroku (one click), Google Cloud Platform, Microsoft Azure</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |          ✔           |          ✔          |
| SDK                     | <a href="https://botpress.com/reference/" target="_blank" rel="noopener noreferrer">The utility functions</a> that can be used as arguments in user custom code (hooks, actions, module entry point functions, etc.)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |          ✔           |          ✔          |
| Database                | <ul><li>SQLite (default for development)</li><li><a href="https://botpress.com/docs/building-chatbots/developers/database" target="_blank" rel="noopener noreferrer">PostgreSQL</a> (alternative for production)</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |          ✔           |          ✔          |
| Security                | <ul> <li><a href="https://botpress.com/docs/enterprise/user-management-and-security/authentication-methods/basic-authentication" target="_blank" rel="noopener noreferrer">Standard login (configurable)</a><ul> <li>Password complexity & expiration policies</li> <li>Specified login duration</li> <li>Maximum login attempts & automatic locking of accounts</li> <li>Session lengths & expiry</li> </ul></li> <li><a href="https://botpress.com/docs/going-to-production/deploy/" target="_blank" rel="noopener noreferrer">Audit trails</a>: track via logs which files users are accessing and editing and when </li> <li>Encryption<ul> <li>at rest (via PostgreSQL) - stored data and records encrypted with industry standard AES-256. </li> <li>in flight - transmitted information are encrypted with TLS </li> </ul></li> <li>Rate limits & various HTTP-server limits </li> <li>Chatbot rollout strategies </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |          ✔           |          ✔          |
| Accessibility           | <ul> <li>Blind mode </li> <li> <a href="https://botpress.com/docs/chatbot-management/agent-handover/human-in-the-loop/hitlnext" target="_blank" rel="noopener noreferrer">User Profile management</a></li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |          ✔           |          ✔          |
| CI/CD                   | <ul> <li><a href="https://botpress.com/docs/enterprise/server-and-cicd-management/pipelines/configure-pipeline" target="_blank" rel="noopener noreferrer">Developer friendly - bring your own DevOps process</a></li> <li>Export & upload a bot as archive - support for overwriting the bot </li> <li>Change published state of chatbots - unpublished bots are only visible & available to logged in users</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |          ✔           |          ✔          |
| Multi-Channel Support   | Instantly deliver your bots on all the major messaging channels <ul> <li><a href="https://botpress.com/docs/messaging-channels/botpress-webchat/website-embedding/" target="_blank" rel="noopener noreferrer">Botpress Webchat</a></li><li><a href="https://botpress.com/docs/messaging-channels/direct-integrations/facebook-messenger" target="_blank" rel="noopener noreferrer">Facebook Messenger</a> </li> <li><a href="https://botpress.com/docs/messaging-channels/custom-channels/converse-api" target="_blank" rel="noopener noreferrer">HTTP API (Converse)</a></li> <li><a href="https://botpress.com/docs/messaging-channels/direct-integrations/microsoft-teams" target="_blank" rel="noopener noreferrer">Microsoft Teams</a></li> <li><a href="https://botpress.com/docs/messaging-channels/broker-integrations/twilio" target="_blank" rel="noopener noreferrer">SMS via Twilio</a></li><li><a href="https://botpress.com/docs/messaging-channels/direct-integrations/slack" target="_blank" rel="noopener noreferrer">Slack</a></li><li><a href="https://botpress.com/docs/messaging-channels/direct-integrations/telegram" target="_blank" rel="noopener noreferrer">Telegram</a></li><li><a href="https://botpress.com/docs/messaging-channels/broker-integrations/twilio" target="_blank" rel="noopener noreferrer">Twilio</a></li><li>Voice via Google </li> <li><a href="https://botpress.com/docs/messaging-channels/broker-integrations/vonage" target="_blank" rel="noopener noreferrer">Whatsapp via Sunshine Conversations, or Vonage, or Twilio</a></li> <li><a href="https://botpress.com/docs/messaging-channels/broker-integrations/smooch-sunshine-conversations" target="_blank" rel="noopener noreferrer">Others like Instagram, Twitter DM, Viber, etc. via Sunshine Conversations</a></li> </ul> |          ✔           |          ✔          |
| Botpress Webchat        | <ul> <li><a href="https://botpress.com/docs/messaging-channels/botpress-webchat/website-embedding/" target="_blank" rel="noopener noreferrer">Create custom message widgets</a> <ul> <li>Create your own GUI messages using React </li> <li>Customizable with CSS </li> </ul> </li> <li>Flexibility for users <ul> <li>Multiple simultaneous conversations with the same bot </li> <li>Reset & delete conversation (for privacy purposes) </li> <li>File-sharing by users <ul> <li>hosted on AWS S3 or BPFS </li> <li>File size/type configurable </li> </ul> </li> </ul> </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |          ✔           |          ✔          |
| 3rd party NLU support   | <a href="https://botpress.com/docs/building-chatbots/language-understanding/external-nlu-engines" target="_blank" rel="noopener noreferrer">Easily migrate NLU projects done using other chatbots</a><ul> <li>Google DialogFlow to Botpress </li> <li>Rasa to Botpress </li> <li>Custom via Hooks </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |          ✔           |          ✔          |
| Custom Chatbot Branding | <a href="https://github.com/botpress/botpress/tree/master/examples/whitelabel" target="_blank" rel="noopener noreferrer">Rebrand the Botpress webchat interface</a>, with _Powered by Botpress_ identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |          ✔           |          ✔          |
| Community Support       | <a href="https://forum.botpress.com/" target="_blank" rel="noopener noreferrer">Botpress forum & community</a>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |          ✔           |          ✔          |
| Licensing               | <ul> <li><a href="https://www.gnu.org/licenses/agpl-3.0.html" target="_blank" rel="noopener noreferrer">Open Source AGPLv3</a> (build from source code) </li> <li><a href="https://botpress.com/docs/enterprise/licensing/enterprise-licensing" target="_blank" rel="noopener noreferrer">Botpress Proprietary License</a> (binaries) </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |          ✔           |          ✔          |

## Features within the Botpress Solution

| Feature                                 | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | Botpress Open Source | Botpress Enterprise |
| --------------------------------------- |   | :------------------: | :-----------------: |
| Multi-Lingual Support                   | <ul> <li>Botpress developer interface: English, French, Spanish </li> <li><a href="https://botpress.com/docs/building-chatbots/language-understanding/supported-languages" target="_blank" rel="noopener noreferrer">Available chatbot languages</a> <ul> <li>One click for Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Polish, Portuguese, Russian, Spanish </li> <li>157 other languages available via FastText </li> </ul> </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |          ✔           |          ✔          |
| Conversational AI Management            | <a href="https://botpress.com/docs/building-chatbots/language-understanding/supported-languages" target="_blank" rel="noopener noreferrer">Managed Natural Language Understanding (NLU) Engine</a> – an industrial-grade native NLU engine, from domain specific natural language to structured data<ul> <li><a href="https://botpress.com/docs/building-chatbots/language-understanding/intents/slots" target="_blank" rel="noopener noreferrer">Intent classification</a> - understand the type of action (or ‘out of scope’) conveyed in the sentences and all its participating parts (e.g. book a flight, order dinner, buy a product, etc.) </li> <li><a href="https://botpress.com/docs/building-chatbots/language-understanding/entities/system-entities" target="_blank" rel="noopener noreferrer">Entity extraction</a> - locate and classify named entities into predefined categories such as person names, organizations, locations, product SKUs, etc. <ul> <li>Regex/pattern entities </li> <li>List entities </li> <li>Fuzzy matching </li> <li>All types of pre-built entities (via Facebook Duckling) </li> <li>"Any" type (for entities that do not have a finite number of combination) </li> </ul> </li> <li><a href="https://botpress.com/docs/building-chatbots/language-understanding/intents/slots" target="_blank" rel="noopener noreferrer">Slot tagging</a> - tag the words which carry meaning to the sentences (e.g. landing city, type of meal, etc.) </li> <li><a href="https://botpress.com/docs/overview/what-is-botpress" target="_blank" rel="noopener noreferrer">Language identification</a> - determining the natural language that a document or part thereof is written in (e.g. English, French, etc.) </li> <li><a href="https://botpress.com/docs/overview/what-is-botpress" target="_blank" rel="noopener noreferrer">Spell checking</a> - check for misspellings and automatically fix the spelling mistakes so that the downstream NLU performs more accurately </li> <li>Training resource configuration and allocation (e.g. training queue size, cache size, etc) </li></ul> |          ✔           |          ✔          |
| Content Management System               | <a href="https://botpress.com/docs/building-chatbots/flow-editor/content-elements/" target="_blank" rel="noopener noreferrer">Explicit separation of chatbot content from conversation flow, making that content easy to update</a><ul> <li>Translation center - see all your content in one place & see missing translations for a specific language </li> <li>Audio</li> <li>Button</li> <li>Card</li> <li>Carousel/Gallery </li> <li>Dropdown</li> <li>File / Attachment </li> <li>Free text </li> <li>Image</li> <li>Location</li> <li>Quick replies/Single choice </li> <li>Video</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |          ✔           |          ✔          |
| Visual conversation / dialog management | <a href="https://botpress.com/docs/building-chatbots/flow-editor/flow-lifecycle/nodes-lifecycle" target="_blank" rel="noopener noreferrer">Visual developer interface to create and management dialog states and context</a><ul> <li>Low code drag and drop user interface </li> <li>Multiple visual flows and subflows with conditions </li> <li>Multi-turn and the ability to jump from a topic to another seamlessly </li> <li><a href="https://botpress.com/docs/building-chatbots/qna/qna-item/" target="_blank" rel="noopener noreferrer">Context management</a> - process that enables data elements pertaining to a specific subject to be maintained within conversations (e.g. user name, SKU number, etc.) </li> <li><a href="https://botpress.com/docs/chatbot-management/broadcast" target="_blank" rel="noopener noreferrer">Broadcast module</a> - send scheduled chatbot wide messages </li> <li>Conversational detours - while the visual flows represent the "happy paths" that are desired by the conversation designers, detours are about automatically and gracefully handling exceptions </li> <li><a href="https://botpress.com/docs/going-to-production/development-lifecycle/versioning" target="_blank" rel="noopener noreferrer">Version control</a> - changes to the visual tools such as the flow builder or content manager are version controlled and trackable </li> <li>Template management - create, manage and reuse flows and subflows </li> <li><a href="https://botpress.com/docs/building-chatbots/flow-editor/skill-nodes/slot-filling" target="_blank" rel="noopener noreferrer">Intelligent slot filling</a> - prompting for missing form fields </li> <li><a href="https://botpress.com/docs/building-chatbots/flow-editor/skill-nodes/api-call" target="_blank" rel="noopener noreferrer">Skills management</a> - group and reuse flows and subflows to embed and manage domain specific knowledge </li> <li>Code autocompletion and user interface shortcuts </li></ul>                                                                                                          |          ✔           |          ✔          |
| FAQ/Q&A                                 | <a href="https://botpress.com/docs/building-chatbots/language-understanding/questions-&-answers/questions-&-answers" target="_blank" rel="noopener noreferrer">Create, manage, and centrally access the most frequently asked questions the users may have</a><ul> <li>Context management </li> <li>Rich messages </li> <li>Workflow triggering </li> <li>Bulk import/export </li> <li>Translation interface </li> <li>Message "alternatives" - the bot doesn’t always say the same thing </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |          ✔           |          ✔          |
| Human in the Loop (HITL)                | <a href="https://botpress.com/docs/chatbot-management/agent-handover/human-in-the-loop/hitl" target="_blank" rel="noopener noreferrer">Delegate a conversation to an agent when needed, while collecting analytics to improve future chatbot performance</a><ul> <li>Dedicated user interface </li> <li>User variables </li> <li>Conversation queue, preview, history, and labeling </li> <li>Comments on conversations </li> <li>Shortcuts</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |          ✔           |          ✔          |
| Analytics & continuous chatbot training | <a href="https://botpress.com/docs/chatbot-management/language-understanding/misunderstood" target="_blank" rel="noopener noreferrer">Dashboards and tools to capture and improve user engagement and chatbot accuracy</a><ul> <li>Misunderstood - capture everything the chatbot doesn't understand and use it to improve your chatbot or expand its capabilities </li> <li>Engagement</li> <li>Conversations </li> <li>Interactions</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |          ✔           |          ✔          |
| Testing, debugging, and logging         | <ul> <li><a href="https://botpress.com/docs/building-chatbots/testing-&-debugging/emulator" target="_blank" rel="noopener noreferrer">End-to-end conversation emulation & testing</a></li> <li>NLU tracing & testing </li> <li><a href="https://botpress.com/docs/building-chatbots/testing-&-debugging/debugger" target="_blank" rel="noopener noreferrer">Bookmark states to test & set flow breakpoints</a></li> <li><a href="https://botpress.com/docs/going-to-production/deploy/" target="_blank" rel="noopener noreferrer">Debug streaming logs</a></li> <li>Diagnostic report generation - full export of the environment & configuration for support & audit purposes </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |          ✔           |          ✔          |
| Chatbot privacy                         | <ul> <li><a href="https://botpress.com/docs/building-chatbots/memory-&-data-persistence/user-memory" target="_blank" rel="noopener noreferrer">Sensitive data / conversation obfuscation</a> </li> <li><a href="https://botpress.com/docs/building-chatbots/memory-&-data-persistence/user-memory" target="_blank" rel="noopener noreferrer">Variable time-based deletion</a></li> <li>Selective data persistence </li> <li>Opt out of sending product telemetry </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |          ✔           |          ✔          |
| JavaScript IDE                          | <a href="https://botpress.com/docs/building-chatbots/flow-editor/actions/" target="_blank" rel="noopener noreferrer">Easily integrate with your internal systems and any third parties</a><ul> <li>Actions & Hooks - create and edit actions within Botpress (e.g. query a database, call an API, etc.). Features typing and intelligent code completion </li> <li>Libraries - import NPM modules without having to create a custom module </li> <li>VS Code embedded in Botpress Studio </li> <li>Option for others that are Javascript compliant </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |          ✔           |          ✔          |

## Enterprise-Specific Features

| Feature                                        | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | Botpress Open Source | Botpress Enterprise |
| ---------------------------------------------- |   | :------------------: | :-----------------: |
| Licensing                                      | <a href="https://botpress.com/docs/enterprise/licensing/enterprise-licensing" target="_blank" rel="noopener noreferrer">Botpress Proprietary License</a>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |          —           |          ✔          |
| Deployment                                     | Botpress cloud (shared multi-tenant environment) – Q1 2022                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |          —           |          ✔          |
| Database for multi-node environments           | <a href="https://botpress.com/docs/going-to-production/deploy/enterprise-scaling" target="_blank" rel="noopener noreferrer">Redis</a>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |          —           |          ✔          |
| Enhanced Enterprise Security for Chatbot users | <ul> <li><a href="https://botpress.com/docs/enterprise/user-management-and-security/authentication-methods/basic-authentication" target="_blank" rel="noopener noreferrer">Chat login / Auth gate</a> - authenticate members of your organization within a chatbot conversation </li> <li>Create private web chat for chatbot users </li> <li><a href="https://botpress.com/docs/messaging-channels/botpress-webchat/website-embedding/" target="_blank" rel="noopener noreferrer">Identity transmission</a> - securely transmit the user identity to the webchat from the host web page</li> <li><a href="https://botpress.com/docs/messaging-channels/botpress-webchat/website-embedding/" target="_blank" rel="noopener noreferrer">REF transmission (pre-signed request)</a> - an ability to provide information that can be trusted by the webchat</li></ul> |          —           |          ✔          |
| Role-based access control (RBAC)               | <a href="https://botpress.com/docs/enterprise/user-management-and-security/role-based-access-control/collaborators" target="_blank" rel="noopener noreferrer">RBAC</a> - Users can be assigned roles, and permissions can be managed with regards to these roles in terms of giving users read and/or write access to specific features                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |          —           |          ✔          |
| Single-Sign On (SSO)                           | <ul> <li><a href="https://botpress.com/docs/enterprise/user-management-and-security/single-sign-on/sso-with-google-oauth2" target="_blank" rel="noopener noreferrer">Seamlessly link Botpress to your identity provider</a></li> <li>OAuth2 for Google, Github, Azure </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |          —           |          ✔          |
| Authentication                                 | <ul> <li><a href="https://botpress.com/docs/enterprise/user-management-and-security/authentication-methods/basic-authentication" target="_blank" rel="noopener noreferrer">Grant a third-party web site or application access to user's protected resources</a></li> <li><a href="https://botpress.com/docs/enterprise/user-management-and-security/authentication-methods/basic-authentication" target="_blank" rel="noopener noreferrer">Basic, SAML, LDAP OAuth2</a> </li></ul>                                                                                                                                                                                                                                                                                                                                                                                |          —           |          ✔          |
| Scalability                                    | <ul> <li><a href="https://botpress.com/docs/going-to-production/deploy/enterprise-scaling" target="_blank" rel="noopener noreferrer">Horizontal scaling</a> - deploy as many Botpress instances as required</li> <li>Address increasing demands on the solution as your user base grows</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |          —           |          ✔          |
| Monitoring                                     | <ul> <li><a href="https://botpress.com/docs/enterprise/server-and-cicd-management/monitoring" target="_blank" rel="noopener noreferrer">Track key performance metrics of each Botpress instance</a></li> <li>CPU and memory usage, as well as specific metrics like bot health, events in/out, HTTP requests, etc.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |          —           |          ✔          |
| In-chatbot language flexibility                | <a href="https://botpress.com/docs/building-chatbots/language-understanding/supported-languages" target="_blank" rel="noopener noreferrer">Natural Language Understanding</a>: any number of languages within the same chatbot; the bot is able to detect the user's language and then answer in kind                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |          —           |          ✔          |
| Enterprise complete branding                   | <ul> <li><a href="https://botpress.com/docs/messaging-channels/botpress-webchat/website-embedding/" target="_blank" rel="noopener noreferrer">Fully custom branding of the Botpress webchat interface</a></li> <li><a href="https://botpress.com/docs/enterprise/licensing/enterprise-licensing" target="_blank" rel="noopener noreferrer">Fully custom branding of the Botpress studio interface</a></li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                   |          —           |          ✔          |
| Enterprise Support                             | <ul> <li>Advanced Botpress technical support </li> <li>Standard: EST business hours </li> <li>Premium: 24/7 </li> <li>SLA</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |          —           |          ✔          |
| Enterprise Automation                          | <ul><li>Salesforce</li><li>Zendesk</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |          —           |          ✔          |
| HITL Next                                      | <a href="https://botpress.com/docs/chatbot-management/agent-handover/human-in-the-loop/hitlnext" target="_blank" rel="noopener noreferrer">Multi-agent solution for small call center teams</a><ul> <li>Multi-agent </li> <li>Real-time collaboration </li> <li>Handoff to Zendesk </li> <li>Handoff to Salesforce </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |          —           |          ✔          |
| Collaboration                                  | Real-time collaboration, with workspaces to organize both chatbots and developer work<ul> <li>Realtime collaborative interface ( with lock management) </li> <li>Workspaces - logical unit that groups up your conversational assistants based on the purpose of the chatbots or for something more granular such as for a specific task, etc. </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |          —           |          ✔          |
