My Nintendo Store Order Support - FAQ

Part orders

What is the status of my order?

You can find this information on the order status page.

How long will it take to receive my order?

Please see Shipping & Processing for detailed information.

Can I change or cancel my order?

There is a small window after placing an order where you're able to cancel your order or update the shipping address on the order. See the order status page for options.

If it has already been shipped, you will need to set up a return for the items and ship them back for a refund. A return can be started from the order status page, or you can contact us for support.

How do I solve a problem with my order? (Changes or returns, wrong item, missing item, etc.)

If you have questions about your order, please contact us for support.

How do I obtain a refund or return an item I purchased from Nintendo?

Please see our info on returns.

How do you use the personal information (name, address, etc.) I provide?

For information on how your personal information is handled, please check out Nintendo's Privacy Policy.

I'm from outside the United States and Canada, may I order from the My Nintendo Store?

Unfortunately, we are unable to ship orders placed in the My Nintendo Store to addresses outside the United States and Canada. If you live in a country other than the United States or Canada, you will want to contact the local retail location in your area for information on the availability of products. Please visit one of our global regional websites for more information for your area.

Are coupons accepted on purchases made directly through Nintendo of America?

Coupons are for use at local, participating retailers and are not valid on purchases made directly through Nintendo.

Authentic Refurbished Nintendo Products

What is the condition of Authentic Nintendo Refurbished Products?

Authentic Nintendo Refurbished Products may have minor cosmetic defects, such as small scratches or dents. However, they are held to the same functional specifications as our new systems and come with the same one-year warranty as our new systems.

How do Authentic Nintendo Refurbished Products differ from refurbished products offered by retailers?

Authentic Nintendo Refurbished Products are the only refurbished products in the market that have been cleaned, tested, and inspected to meet Nintendo's high standards. They come with a one-year warranty, the same warranty we offer on our new products. These products are only available directly from Nintendo.