Norton 360 Security & VPN 4+

If your phone is infected with a virus there’s a high chance that this will do nothing because it’s a app and it works on a sandbox just like every other Apple Store app. (Which is the reason why you can’t get a virus from the Apple Store because it won’t be on your device). So if you click a link and get a virus somehow or by jailbreaking your phone which is the easiest way to get a virus then this won’t protect you at all and you need to hard restart your device because that virus will be on your main device while this antivirus will be in its own sandbox unable to do anything. But it does prevent you from getting to the point where you do get a virus because it detects malicious websites, texts and stuff like that. And also Norton is a very reliable antivirus brand and is very well-known so they wouldn’t steal any of your information. So it can be still worth it but if you do get a plan make sure you get a plan for your computer and phone because it works best on computer.

Hello and thanks for taking your time. Our app really does protect your device from all kind of danger. In case you have any negative experience regarding the protection of your device, please let us know at https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus. We would really like to investigate it. David

Apparently on iPhone 16 at least, you cannot have Norton safe web turned on and use the auto connect features for the VPN. Even though I have my home Wi-Fi excluded from automatically turning on VPN when connecting to Wi-Fi, it continues to connect every few seconds, even if I turn it off. It turns on even if it’s turned off in the Norton app. After two support sessions the solution was to turn off Norton safe web completely. So we have two options. Remember to manually connect to VPN went on Wi-Fi is away from home., Or turn off Norton safe Web. We can’t have it all, yet.

For context, I had this issue or a similar issue on the older Norton app and on the older iPhone. This is a new iPhone 16 Pro. I have followed all the instructions and I’ve cleared all the VPN profiles to delete the app and reinstalled. I’ve also tried the airplane mode trick. And a few other suggested.

as far as them removing data from the personal data brokers, it’s impossible. I’ve used Norton LifeLock 360, Experian And others. After a while, it seems they just give up. The personal data continues to pop back up on the same sites. I would think they would realize this and change their claims and not charge for something like this. Because it obviously does not work. Even if one site gets shut down, the people who run those sites can spin up an unlimited number of new data broker sites.

Hey, thanks for taking your time. This behavior sounds quite unusual to me - no matter the iOS version or version of our app. Could you please reach out via https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus? My colleagues would really like to investigate it. David

Deleted from Home Screen I’ve tried everything To redwnload I bgt for yr! I spent hrs on phone Trying to git help to resolve it keeps saying all my license are full! I’ve changed password took of other devices of who I assume r my family but I tried canceling my subscription using diff email NUTHING has worked!! I’ve been LIFELOCK/NORTON customer for 15 yrs I’m so disappointed ALL BCAS A FREAK ACCIDENT I CANT GIT MY PURCHASE BCK Update ** BEWARE OF TEXT TAT LUK LIK PICTURES HARD TO TELL! Mayb a Ur PET! No words MY HACKER SENT AND I TRIED TO BLOW UP PIC AND IT HAD GREEN LINE GO ALL OVR PHONE LIKE AN ANROID GALAXY! He used a Local # as well my HACKER NO ME!! And Apple still is only concerned about my review! Norton as well! Thy hav canceled my subscription BUYER BEWARE! The Hacker is in my contacts! And wat happened w/picture CHANGED HIS LOCATION!! As I had ask for an investigation of hacker BUT IT LET ME NO WHO HE IS SO CALL ME APPLE IM READY TO GIT TIS NITEMARE OVR!! It just keeps going 🤦‍♀️ thy used my sons # to send the text! At Thanksgiving Now I can’t EVN harldly use my phone it has noises in background and cuts off my calls every few seconds! How can thy just scroll through and find a # in my contacts and be calling from anywhere and make it look like the call is local to me try to blame my own son! This world is an evil place sometimes! PLEZ help me i cant EVN git a call it keeps cutting people off!

I am really sorry that you're experiencing this issue with Norton 360 app. We would like to collect more information about the issues that you cited in the review. Could you please send us a message on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport