My Consumer Cellular 4+

I’ve been with Consumer Cellular for 10 years and have been very pleased with it, I have recommended several people to Consumer Cellular in the past. However, the requirement to change my Sim card has denigrated my experience to the point that I am looking at possibly changing carriers. four times I have contacted Consumer Cellular about extending the number of rings from 3 to 6, which is what I had prior to the Sim card change. No matter what I do the most I get is 22 seconds and four rings. I do not have my phone attached to my hip, and that is not enough time to allow me to get to my phone. The last time I called about this, I was told there was nothing else they could do and it was a problem with the device. How could the device cause problems that I didn’t have before the Sim card change?
In addition, most of the time I only have one bar of service. Twice they have downloaded data to supposedly improve the service and I received two bars for several hours to two days, then I am back to one bar.
I have gone from being a highly satisfied customer to being one who is barely hanging on.

A few weeks ago, I was told by Consumer Cellular to update my SIM card, or they would deactivate my phone since the SIM card was two years old and “outdated”! I get the SIM card and follow the instructions to change it… then have the worst experience trying to “chat (text) with a representative” trying to activate the SIM card! She actually disconnected my chat, and blocked me from using it again! Tried 5 times to call the number they have to activate it, only to find out, you can’t call them until it’s activated! Finally found a way to activate it without having to deal with their customer service! Because I tried before work, I had no phone for 2 1/2 hours until I was able to complete the process! Next time I know what to do, to avoid the rude customer service!!

Why am I charged over the data plan? I have 10 GB data plan & i didn’t finish my data not even close but I am being charged over and over. They upgraded for next data plan which is upgraded to 15 GB. I call customer service but they are saying glitches or restart your phone, clear cookies. No i didn’t agree because they did it more than there times. Please do not upgrade my data plan that i don’t even finish the current plan. I need also my money back.

They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but
I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage?