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I am really disappointed in google very limited human support. My account has been suspended from the beginning of the year and still I cannot get any support. I uninstalled and reinstalled and the same suspension comes up even when I create new account.
This is so unfair to business owners as we are suffering with getting customers. How are we to pay for ads when we cannot get any business? Why are there no human live chat support daily, 24/7 like other providers and google is rich? I am really annoyed with this. Can I get someone to help resolve this long standing issues. Regards ShelloCB.
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October: Previously, google MC can be a real headache. Time consuming, you just have to have some serious patience. You cant delete anything from it, frustrating and some fixes need you to have contact with outsourcing workers from some countries that has worries of scams.
Hi - you won't need to delete products from Merchant Center because we will keep your Shopify catalog in sync with Google products automatically. The whole benefit of using this App is you don't need to manually micromanage your Google Merchant Center alongside your Shopify store -- we'll do that syncing for you.
If you're still having issues with the App, please contact us. I didn't see any support tickets from your Merchant Center ID previously. https://support.google.com/merchants/contact/shopify_3p_support_app
This app has caused my google merchant centre to throw misrepresentation errors twice now, AFTER it was initially all working perfectly prior to installation.
My products were approved, Identity was verified, etc, and after connecting the app, ALL of my products were rejected, misrepresentation policy violations (that I rectified and they never reflected in the reviews)
Google's assistance and support were NON EXISTENT. I asked for help more than once and never had any actual help, just the same email telling me the same misrepresentation violations that I already rectified.
I've been having the same problems as the previous Shopify merchants. My account is suspended for misrepresentation. However, I fix the so-called errors and the account is still suspended. The assistance is sub-par, only offering automated responses. I will be deleting this app as it is frustrating to use and non productive.
I could not located suggestions for commission. I need more instructions and guidance for automatically linking products in Shopify. Thank you. Kathy T
Smooth and easy setup. After 1 month of using it, still haven't bumped into any problem.
Shopify no me deja vincular Google Merchant Center porque dice que no soy superadministrador PERO SI QUE LO SOY. Tanto en shopify, como en Google Merchant Center y en el perfil de empresa de Google ¿Qué puedo hacer?
Hola, parece que no nos enviaste ninguna solicitud de soporte antes de escribir la reseña. Enviar una solicitud a través de la app te habría dado respuesta en cuestión de días, pero enviar una reseña de 1 estrella tardará mucho más en solucionar tu problema y no puedo responderte directamente como lo haría un agente de soporte. Nuestros agentes podrían haber verificado tu acceso o incluso haberte conectado manualmente si hubiera algún problema con las validaciones automáticas.
Además, parece que tu problema ya se resolvió. Por lo que sé, tus productos se están sincronizando con Google. Si sigues teniendo problemas, envía una solicitud a nuestro equipo de soporte haciendo clic en los tres puntos de la app y luego en "Obtener soporte", o haciendo clic en "Obtener soporte" en la parte inferior de la página de la app.
Hi - it doesn't look like you submitted any support tickets to us before writing the review. Submitting a ticket through the app would have gotten you a response within days, but submitting a 1 star review will take a lot longer to fix your problem and I can't directly respond to you like a support agent could. Our agents could have double-checked your access or even manually connected you if there was an issue with the automatic validations.
Additionally, it looks like your issue was already resolved. Your products are currently syncing to Google from what I can tell. If you're still having issues, please submit a ticket to our support team by clicking the three dots in the app and clicking Get Support, or by clicking Get Support on the bottom of the app page
The newest update of this app has caused a lot of products for our business.
We used to be able to easily filter before bulk editing products - specifically Google metafields (color, size, age group, and gender) for apparel. We could filter by vendor or active/draft or sort by created and products with issues were an entire category that we could edit separately.
However, since the past updates - we can now only edit all of our products at once (which we have over 10,000 so it is impossible to work with anymore.)
Hi - this sounds like you're using the Products page Search & Filter functionality, and also the Bulk Editor, which is in Shopify and not a tool of the Google & YouTube App. I'd recommend submitting a ticket to Shopify about the missing filter options and the bulk editor limitations.
The Google & YouTube app doesn't own these pages and we haven't had a major app update that would have changed any of our metafields, so I think it was a Shopify update you're talking about.
Great flexibility in editing in bulk and identifying the issues and helping to fix
It is so disappointing to see a brand like Google coming up with this kind of an app. It is not for shopify store owners at all. Everything is extremely complicated and creates a headache. I have no idea what am I doing wrong and google support is robotic. They keep pointing us to articles after articles to read. This has become such a big headache. Not user friendly, not helpful, definitely not DIY. I have two stores and as soon as I connect the other store my current store becomes unapproved. I connect my other store to a new account, it says you already have an account and cannot open a new one. I just gave up after 3 months of wasting tuime and effort. Horrible.
Hi - sorry you ran into some issues. The app is built to only connect one Merchant Center account to one Shopify Store. This is why when you connected the second store, it disconnected the first one. It will switch the store connection to the more recent click you did.
I wasn't able to find any cases under your most recent Merchant Center ID that you may have submitted to support, so you could try sending a case to our pp Support. It's possible you submitted a ticket to Merchant Center or another area that doesn't manage the Google & YouTube App specifically. https://support.google.com/merchants/contact/shopify_3p_support_app
Feel free to submit a ticket to us and include the two Shopify IDs you have, and which merchant center IDs you want to connect them to
difficult to set up, but once you go through the growing pains you see the value in setting it all up